Customer Service
TruSnow was founded with a simple goal in mind: to offer the very best snowboarding gear and to provide the best possible customer service. We always strive to go above and beyond what is expected of us, and are committed to snowboarding, which is the reason we exist in the first place. Our entire team is made up of snowboarders who thrive on powder days and being around friends. In fact, we send our team to the hill weekly to demo the latest equipment.

By taking a creative approach to the way we do business, we strive for a balance between staying true to the sport, while also pursuing the very best in business practices. Things like 3 day shipping for $5, hassle free returns, and a 30 day performance guarantee are just a few of the ways we've ventured to make your buying experience more enjoyable. (see them all: TruSnow Rewards)

Being socially responsible is also important to us, and shows in the many ways we strive to conserve resources, while also giving a percentage of our profits to various social causes.

Our retail location in Clackamas, OR is just minutes from downtown Portland and an hour from Mt. Hood. It was designed from the ground up to showcase the finest snowboarding gear. We invite you to stop by and experience the TruSnow culture up close and personal, or just kick it with the team behind the scenes for a bit.