EESA online sale

Originally posted by Phatman Originally posted by RionJosef Originally posted by Phatman You guys realize this was a get rid of all the stock because the company is no more sale right? You'll get your refund, don't worry. That's actually exactly why I am worried. I have been to mall stores or the like before when they were closing down.  Typically there are signs and notices that read, "All sales are final."  If a company is closing, there is no way to get a refund or return an item.  The difference with a brick and mortar store closing down is that you get to see the product and take it with you at the point of purchase. Eesa clearly had a poor inventory management system if they were selling so many items that were not actually available.  Most people are talking about receiving only 20-40% of their order.  It would be a lot different if people were only shorted one item here or there. As far as getting a refund, I'm not ultimately worried about $40 in the long run.  If I don't get it back, eh... whatever.  However, a company should never send a partial order without first settling the charge on the card to the correctly adjusted amount.  This holds true for a company going out of business as well as one staying in business. Maybe I just have higher standards as I work for an online retailer... His system got MOBBED. Rightfully so with the prices he was getting rid of that stuff at, but it was never meant to handle that kind of traffic. Eesa is all gone except for the clothes and trend it left behind. The reason everything is taking time is because its literally JUST him trying to take care of it all. Give him some time and he'll take care of you.     I would also suggest that you keep expectations incheck when dealing with a company that you know is going out of business for whatever the reason. You get what you pay for, and at those prices customer service is not included. Whether it should be or not is debatable , but everyone come live in the real world with me for a second and realize when your gettting a deal like that the service is probably going to be subpar at best.   You're dealing with an extremely standup guy in Cleary, and Eesa did not go Bankrupt, but the next going out of business sale you might not be so lucky.

I didn't mention anything about him going bankrupt; I already know he left to go to Under Armour.  He did what was best for him, and that is awesome.  Good for him.

But I still don't see how my expectations are not in check.  I gave someone money, I expected something in return.  Sold out?  Fine, then give me a refund.  Gonna take time to give me a refund?  Fine, just let me know.  Hell, post it on your site so that people are aware.  Not prepared for the volume of orders and refunds needing to be processed?  Send a mass email to everybody who placed an order during the sale letting them know what the deal is (which he did do previously about fulfilling orders).  Transparency is the name of the game... otherwise you end up with threads all over the internet about people having issues.

This isn't about Cleary as a dude, or Eesa as a company.  It's about business practices... which should be the same for any company, in business or not.

I got all the stuff I ordered.

Well I emailed Cleary as to why I haven't received a package or tracking info for my order on the 15th, even though Cleary claims to have shipped out all orders, and people who ordered on or after the 15th have already gotten theirs. There appears to have been some kind of mix up with my order. He said FedEx has no record of my shipment, so he issued me a full refund. He said if I do end up getting the package, then just keep it at no charge for all the hassle. Kind of disappointed, but whatever.

so i got like 9 items out of the 18 that i ordered. 

I have 35 mystery socks coming my way. $.99 each! Ordered last week and I got my tracking info today!

Oh great. Here comes the whining........

35 Mystery Socks arrived today.

Quit yer whining Miguel.

I have a dozen mystery socks on the way as well!

Originally posted by kimchijajonshim Has anyone else had issues with their Eesa socks?  I picked up 4 pairs mid-winter when they had their sale.  I used them riding, but also for everyday wear since it was cold out.  I already busted an ankle seam on one pair.  Another looks like it's close to popping directly over the big toe.  They just don't seem to be built that well.  I tend to go through socks pretty quickly (maybe a season, season and a half), but this is a bit ridiculous.

I wear them a lot and haven't had a problems with quality.

Originally posted by K8sgotgame I wear them a lot and haven't had a problems with quality.

EESA socks is very good, I have 4 pairs.

Originally posted by kimchijajonshim Originally posted by K8sgotgame I wear them a lot and haven't had a problems with quality. What size did you get and what size are you feet?  I think the larges were marketed 9-12 mens, but even at a 10.5-11-ish I think I might be putting too much strain on the seams.

Smalls for me... I wear a men's 8-8.5

theres like nothing left >:O

got my stuff. cant complain with the prices. i highly recommend them.