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Topic ClosedEESA online sale

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Phatman View Drop Down
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Direct Link To This Post Topic: EESA online sale
    Posted: Jan/08/2010 at 10:24am
Originally posted by RionJosef

Originally posted by Phatman

You guys realize this was a get rid of all the stock because the company is no more sale right?


You'll get your refund, don't worry.


That's actually exactly why I am worried.

I have been to mall stores or the like before when they were closing down.  Typically there are signs and notices that read, "All sales are final."  If a company is closing, there is no way to get a refund or return an item.  The difference with a brick and mortar store closing down is that you get to see the product and take it with you at the point of purchase.

Eesa clearly had a poor inventory management system if they were selling so many items that were not actually available.  Most people are talking about receiving only 20-40% of their order.  It would be a lot different if people were only shorted one item here or there.

As far as getting a refund, I'm not ultimately worried about $40 in the long run.  If I don't get it back, eh... whatever.  However, a company should never send a partial order without first settling the charge on the card to the correctly adjusted amount.  This holds true for a company going out of business as well as one staying in business.

Maybe I just have higher standards as I work for an online retailer...
His system got MOBBED. Rightfully so with the prices he was getting rid of that stuff at, but it was never meant to handle that kind of traffic. Eesa is all gone except for the clothes and trend it left behind. The reason everything is taking time is because its literally JUST him trying to take care of it all. Give him some time and he'll take care of you.
 
 
I would also suggest that you keep expectations incheck when dealing with a company that you know is going out of business for whatever the reason. You get what you pay for, and at those prices customer service is not included. Whether it should be or not is debatable , but everyone come live in the real world with me for a second and realize when your gettting a deal like that the service is probably going to be subpar at best.
 
You're dealing with an extremely standup guy in Cleary, and Eesa did not go Bankrupt, but the next going out of business sale you might not be so lucky.
A thermos keeps hot stuff hot, and cold stuff cold.....BUT HOW DOES IT KNOW???
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Direct Link To This Post Posted: Jan/08/2010 at 10:39am
Originally posted by Phatman

Originally posted by RionJosef

Originally posted by Phatman

You guys realize this was a get rid of all the stock because the company is no more sale right?


You'll get your refund, don't worry.


That's actually exactly why I am worried.

I have been to mall stores or the like before when they were closing down.  Typically there are signs and notices that read, "All sales are final."  If a company is closing, there is no way to get a refund or return an item.  The difference with a brick and mortar store closing down is that you get to see the product and take it with you at the point of purchase.

Eesa clearly had a poor inventory management system if they were selling so many items that were not actually available.  Most people are talking about receiving only 20-40% of their order.  It would be a lot different if people were only shorted one item here or there.

As far as getting a refund, I'm not ultimately worried about $40 in the long run.  If I don't get it back, eh... whatever.  However, a company should never send a partial order without first settling the charge on the card to the correctly adjusted amount.  This holds true for a company going out of business as well as one staying in business.

Maybe I just have higher standards as I work for an online retailer...
His system got MOBBED. Rightfully so with the prices he was getting rid of that stuff at, but it was never meant to handle that kind of traffic. Eesa is all gone except for the clothes and trend it left behind. The reason everything is taking time is because its literally JUST him trying to take care of it all. Give him some time and he'll take care of you.
 
 
I would also suggest that you keep expectations incheck when dealing with a company that you know is going out of business for whatever the reason. You get what you pay for, and at those prices customer service is not included. Whether it should be or not is debatable , but everyone come live in the real world with me for a second and realize when your gettting a deal like that the service is probably going to be subpar at best.
 
You're dealing with an extremely standup guy in Cleary, and Eesa did not go Bankrupt, but the next going out of business sale you might not be so lucky.


I didn't mention anything about him going bankrupt; I already know he left to go to Under Armour.  He did what was best for him, and that is awesome.  Good for him.

But I still don't see how my expectations are not in check.  I gave someone money, I expected something in return.  Sold out?  Fine, then give me a refund.  Gonna take time to give me a refund?  Fine, just let me know.  Hell, post it on your site so that people are aware.  Not prepared for the volume of orders and refunds needing to be processed?  Send a mass email to everybody who placed an order during the sale letting them know what the deal is (which he did do previously about fulfilling orders).  Transparency is the name of the game... otherwise you end up with threads all over the internet about people having issues.

This isn't about Cleary as a dude, or Eesa as a company.  It's about business practices... which should be the same for any company, in business or not.
[IMG]http://makudesigns.com/RionJosef/rj_snow_400.jpg[/IMG]
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Direct Link To This Post Posted: Jan/08/2010 at 11:12am
Originally posted by RionJosef

  It's about business practices... which should be the same for any company, in business or not.
 
This is exactly what I'm saying. Live in the real world. A company that is out of business is not going to treat you the same as a company that is in business. Should they? Again, Debatable. I spent 20 bucks on an 80 dollar track jacket including shipping. When you see an 80 dollar item thats discounted to 10, most reasonable people are going to temper their expectations. You want to bitch about fine, cool! I also used to be very idealistic, but then I realised how pissed off I was all the time.
 
 
Now then by all means resume Eesa bashing.WinkLOL
A thermos keeps hot stuff hot, and cold stuff cold.....BUT HOW DOES IT KNOW???
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Direct Link To This Post Posted: Jan/08/2010 at 11:23am
I got all the stuff I ordered.
Great company even out of bidness.
 
Suck on it bishes!
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Direct Link To This Post Posted: Jan/08/2010 at 11:38am
Originally posted by Phatman

I also used to be very idealistic, but then I realised how pissed off I was all the time.


I simply don't agree with that type of attitude.  Nor am I pissed off with Eesa or Cleary.  Simply stating the facts.
[IMG]http://makudesigns.com/RionJosef/rj_snow_400.jpg[/IMG]
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Direct Link To This Post Posted: Jan/09/2010 at 11:26am
Well I emailed Cleary as to why I haven't received a package or tracking info for my order on the 15th, even though Cleary claims to have shipped out all orders, and people who ordered on or after the 15th have already gotten theirs. There appears to have been some kind of mix up with my order. He said FedEx has no record of my shipment, so he issued me a full refund. He said if I do end up getting the package, then just keep it at no charge for all the hassle. Kind of disappointed, but whatever.
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Direct Link To This Post Posted: Jan/09/2010 at 9:52pm
Cry
peace.
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Direct Link To This Post Posted: Jan/10/2010 at 10:29am
so i got like 9 items out of the 18 that i ordered. 

it's absolutely ridiculous that i was charged so little money, yet i still got some awesome gear. even though cleary said he would refund me the money that was charged that i did not receive, it's crazy that it's taking him so long because i'm out money that i had knowingly spent, yet i'm still getting a lot back. i think i'm going to cry some more. 

if you can't sense the sarcasm, it's there. i'll say it again. people need to stop bitching. if cleary is really refunding more than what you actually paid, you all pretty much got a handful of gear (or whatever you did get) for FREE. some ungrateful people around these parts. LOL
peace.
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Direct Link To This Post Posted: Mar/04/2010 at 4:39am
So, apparently they website is back up and glitch fixed. I was bummed last time I ordered and didn't get half of what I received but did get a refund - in the end it was practically free and thinking it through after reading all the messages I have two thoughts, one - we are in a 'at-once' society, meaning if we don't get it at once we get pissed off. Two, while I don't agree with the length of time it took to ship and get a refund, I will say that in the end they did the right thing.

Anyway, I did put in order in last week, I got everything I ordered, plus a copy of my receipt and a thank-you note. Looks like they realized how bad they messed up and have made some adjustments. Sad to see them go.
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Direct Link To This Post Posted: Mar/08/2010 at 10:57am
I have 35 mystery socks coming my way. $.99 each! Ordered last week and I got my tracking info today!
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Direct Link To This Post Posted: Mar/08/2010 at 1:20pm
So...I thought I ordered a lot of socks at like 25 or so for me and my friends, but damn, 35?
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Direct Link To This Post Posted: Mar/08/2010 at 5:30pm
Oh great. Here comes the whining........
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Direct Link To This Post Posted: Mar/08/2010 at 5:46pm
TRAF DLO NA ERA UOY
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Direct Link To This Post Posted: Mar/10/2010 at 11:13am
35 Mystery Socks arrived today.

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Direct Link To This Post Posted: Mar/10/2010 at 5:28pm
Those Guinness socks are awesome.
Sell em?
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Direct Link To This Post Posted: Mar/11/2010 at 5:05am
Quit yer whining Miguel.
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Direct Link To This Post Posted: Mar/11/2010 at 7:29am
Guinness is beer. I wanna put beer socks
on to match my beer goggles. The world
is a beautiful place seen through my beer goggles.
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Direct Link To This Post Posted: Mar/11/2010 at 7:37am
I have a dozen mystery socks on the way as well!
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Direct Link To This Post Posted: May/15/2010 at 10:19am
Has anyone else had issues with their Eesa socks?  I picked up 4 pairs mid-winter when they had their sale.  I used them riding, but also for everyday wear since it was cold out.  I already busted an ankle seam on one pair.  Another looks like it's close to popping directly over the big toe.  They just don't seem to be built that well.  I tend to go through socks pretty quickly (maybe a season, season and a half), but this is a bit ridiculous.
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Direct Link To This Post Posted: May/15/2010 at 10:48am
Originally posted by kimchijajonshim

Has anyone else had issues with their Eesa socks?  I picked up 4 pairs mid-winter when they had their sale.  I used them riding, but also for everyday wear since it was cold out.  I already busted an ankle seam on one pair.  Another looks like it's close to popping directly over the big toe.  They just don't seem to be built that well.  I tend to go through socks pretty quickly (maybe a season, season and a half), but this is a bit ridiculous.

I busted out the toes in 3 out of the 6 socks i ordered... The first tear happened only after 4 days of usage... For the others, I assumed it was wear and tear because I was using them almost everyday since I got them. I'm a little disappointed, but just kinda accepted it...
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Direct Link To This Post Posted: May/15/2010 at 1:12pm
stuff still selling?
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Direct Link To This Post Posted: May/15/2010 at 6:17pm
I wear them a lot and haven't had a problems with quality.
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Direct Link To This Post Posted: May/16/2010 at 4:21pm
wow very nice find! ordering some stuff now :)
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Direct Link To This Post Posted: May/16/2010 at 6:02pm
Originally posted by K8sgotgame

I wear them a lot and haven't had a problems with quality.
What size did you get and what size are you feet?  I think the larges were marketed 9-12 mens, but even at a 10.5-11-ish I think I might be putting too much strain on the seams.
ROLL ON, BISHES.
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Direct Link To This Post Posted: May/16/2010 at 7:17pm
Just picked up 4 pairs of socks. Hopefully they ship with no problems.
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Direct Link To This Post Posted: May/16/2010 at 9:07pm
EESA socks is very good, I have 4 pairs.
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Direct Link To This Post Posted: May/16/2010 at 11:35pm
Good site.
Thank you very much.
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Direct Link To This Post Posted: May/17/2010 at 1:12am
Originally posted by kimchijajonshim

Originally posted by K8sgotgame

I wear them a lot and haven't had a problems with quality.
What size did you get and what size are you feet?  I think the larges were marketed 9-12 mens, but even at a 10.5-11-ish I think I might be putting too much strain on the seams.


Smalls for me... I wear a men's 8-8.5
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Direct Link To This Post Posted: May/29/2010 at 5:23am
Just got my socks in the mail. Took a little while to get but got a free beanie with the order. Still looks like there are socks and shirts left for anyone that still wants to get some at a big discount.
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Direct Link To This Post Posted: May/29/2010 at 10:42am
theres like nothing left >:O
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Direct Link To This Post Posted: May/29/2010 at 1:17pm
WILL HAVE A LOOK TODAY...THANKS
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Direct Link To This Post Posted: May/30/2010 at 2:04pm
got my stuff. cant complain with the prices. i highly recommend them. 
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