What do you do all day-

Because you don't have any pictures or descriptions on numerous different products. You don't update your inventory so people order things that you don't have and then don't find out that you don't have it for at least two weeks (This happens ALL THE TIME). And your customer service repeatedly will respond to the initial contact by a customer fine but once they hear anything slightly negative or suggesting that they don't have utter supreme knowledge of internet commerce, than they just ignore you. What a great way to run a business. Half of your customers love you and half of them will never buy anything from you again.

Heres some advice:

When a customer has a problem with something, don't take it personally! They have nothing against you they just want you to empathize with their situation and make it right. If you guys have enough money to give away free snowboards I would think you have enough to rectify your or the customers mistakes. That would be worth it just for the positive reputation you would create. I think you guys have a lot of potential but you just don't handle a lot of customer service situations right.

You can't offer a service part of the time. Come to work everyday or have someone cover for you. "The customer service department was at a wedding, we're sorry" is not a sufficient excuse.

What's up with your inventory? First of all, why can people order things that are OUT OF STOCK? That should never happen and it does constantly with you guys. All you need is a simple bit of a code, a few 1's and 0's, to automatically mark an item as out of stock when the last one gets ordered. It's 2010 come on. Also lemme guess, you only order new stuff once a year...YIKES.

There's more but start with this. Not that anyone who works there will get past the first line anyway

Our customer service department is quite overloaded handling questions, verifying identities to protect against identity theft,  promoting boards, reporting bugs and uploading content that unfortunately it can seem that they are out at a wedding. We do not like making excuses however.

You have very legitimate concerns and if you have repeatedly found errors, inconsistencies and bugs on our site then you are either very unlucky or a very internet savvy detective. I hope it is the latter because we can turn a negative into a positive by adding you to our team.

Sierra Snowboard employees embody passion and knowledge for snowboarding and for many of us, detailed database or programming analysis are learned skills. We are reminded everyday  that our site is not perfect and make strides every day to improve bugs, inventory faults etc. The problem we see is that is tough to find people with in depth computer skills combined with passion for spreading snowboard lifestyle. We strive to find more employees like this.

Immediately there are ways that you and all of our customers can help us. Please report any and all inconsistencies with as much detail as possible in this page: http://www.sierrasnowboard.com/forum/forum_topics.asp?FID=405

Tell us what products are out of stock even though you were allowed to buy it, tell us which description is inadequate (i have updated about 50 descriptions in the last 2 days). We can only improve when people take a critical look at our site.

thank you,
Mike.M