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gift card disappeared-!-!- |
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drunkinmonk 
Ski Bum 
Joined: Feb/05/2010 Location: 20 Online Status: Offline Posts: 37 |
 Quote  Reply
 Topic: gift card disappeared-!-!-Posted: Mar/02/2010 at 8:30pm |
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I had a price adjustment on my board and pants in the past 25 days and I went to go purchase some more stuff today but now my gift card has disappeared?!?! WTF I am pissed what can I do about this? Has this happened to anyone else?
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bite me
Instructor 
Joined: Sep/21/2006 Online Status: Offline Posts: 0 |
Quote Reply
Posted: Mar/02/2010 at 8:39pm |
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If you're still around, can you try it again for me? I updated it again and it should hopefully be corrected now.
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drunkinmonk
Ski Bum
Joined: Feb/05/2010 Location: 20 Online Status: Offline Posts: 37 |
Quote Reply
Posted: Mar/02/2010 at 8:44pm |
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i did check but the amount is wrong. I just put in my order too without it!
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bite me
Instructor
Joined: Sep/21/2006 Online Status: Offline Posts: 0 |
Quote Reply
Posted: Mar/02/2010 at 8:45pm |
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That's the only giftcard that was associated with this account.
Which order # was the price adjustment done for?
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drunkinmonk
Ski Bum
Joined: Feb/05/2010 Location: 20 Online Status: Offline Posts: 37 |
Quote Reply
Posted: Mar/02/2010 at 8:49pm |
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order number 286443. it should be for $68.59. Thanks for your help btw.
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bite me
Instructor
Joined: Sep/21/2006 Online Status: Offline Posts: 0 |
Quote Reply
Posted: Mar/02/2010 at 9:10pm |
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When you did the price adjustment, did you get the giftcard number messaged or emailed to you by chance? If so, can you Private Message it to me so that I can try to see what happened with it?
Also, when did you do this adjustment?
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drunkinmonk
Ski Bum
Joined: Feb/05/2010 Location: 20 Online Status: Offline Posts: 37 |
Quote Reply
Posted: Mar/02/2010 at 9:21pm |
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pm sent. why did this happen?
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drunkinmonk
Ski Bum
Joined: Feb/05/2010 Location: 20 Online Status: Offline Posts: 37 |
Quote Reply
Posted: Mar/02/2010 at 9:30pm |
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once we get this straight can i add two more items to my recent order?
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bite me
Instructor
Joined: Sep/21/2006 Online Status: Offline Posts: 0 |
Quote Reply
Posted: Mar/02/2010 at 9:36pm |
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I have no idea why it happened.
Unfortunately we cannot add anything to an existing order. You can either cancel the current order, or place another order for the additional items. I messaged you again with another question.
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drunkinmonk
Ski Bum
Joined: Feb/05/2010 Location: 20 Online Status: Offline Posts: 37 |
Quote Reply
Posted: Mar/02/2010 at 9:55pm |
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To the customers who maybe reading this or even Jen's superviosor just to let you know this was handled very professionally and I am one happy Sierra customer! Kudos to world class customer service.
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