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humdingaling View Drop Down
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Direct Link To This Post Topic: price adjustment
    Posted: Jun/02/2010 at 3:56am
my order says im eligble for price adjustment but when i click on it
it does nothing
Confused
 
 
Don't approach a goat from the front, a horse from the back, or a fool from any side..
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dnbreaks View Drop Down
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mammoth mountain

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Direct Link To This Post Posted: Jun/02/2010 at 5:32am
Originally posted by humdingaling

my order says im eligble for price adjustment but when i click on it
it does nothing
Confused
 
 
Are you sure you are eligible?  Did you already get a price adjustment for the item?  Was the price you paid actually more than the current price after all discounts and coupons?
 
The price adjustment system is a little buggy in that it often gets confused and says you are eligible when you are not.  Although it's not buggy enough to actually give you one that you don't deserve (not that I would try).
 
If you think that you are really eligible why don't you post the item and the price you paid along with the current price.
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becsterrr View Drop Down
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Direct Link To This Post Posted: Jun/05/2010 at 10:01pm
I've had the same issue!

I bought my Forum Luxurie board for $299 and now it's down to $161. When i go into 'Order Status' and click on the '1 price adjustment' available link, it doesn't do anything.. I've tried this in chrome, firefox and IE and nothing works! But in IE, it says 'Syntax error' when I click on the link...

Sierra staff - pls help??
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humdingaling View Drop Down
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Direct Link To This Post Posted: Jun/07/2010 at 12:02am
it was working before the website changed to the new layout for orders
 
i didnt bother pursuing it cause it was only 8 bucks for mine
 
yours is worth chasing up but becs
screenshot it so you remember Wink
 
Don't approach a goat from the front, a horse from the back, or a fool from any side..
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Mark Harris View Drop Down
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Direct Link To This Post Posted: Jun/07/2010 at 2:07am

I have the same problem, Sierra Team was $225 now $134. I've tried in Opera and IE. 

The link is javascript:showgiftcards(,'priceadjustment',846273);

I havent bothered looking any further.

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daddy

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Direct Link To This Post Posted: Jun/07/2010 at 2:15am
Yep, same problem here. I'm surprised this isn't on their urgent to fix list.

It was working fine before the profile layout change. I had done 4 adjustments no problems before that.

But last week, I couldn't get my price adjustment on my sessions softshell even though I paid 63 dollars and the staffpick sale had it down to 54 bucks. I tries messaging a Sierra staff member but they didn't respond... A little annoyed I lost out on 9 dollars but didn't seem too big of a deal so I gave up on it.
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Mark Harris View Drop Down
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Direct Link To This Post Posted: Jun/07/2010 at 2:20am

Ok so i've workd out how to fixed it, Quick grab of their source code and i worked out whats up.

How to work around:

1. Right click on the price adjustment link, and click "Copy link address" or similar (will depend on your browser)

You'll get something like this in your clipboard: "javascript:showgiftcards(,'priceadjustment',846273);"

2. Paste this into your address bar, but DONT press enter or click go yet.

3. Now mouse over your username above your profile picture, you'll see the link looks something like this:
http://www.sierrasnowboard.com/profile.asp?PF=108800

4. Copy the number from the end and add it just before the comma on the line you now have in your address bar, so it will look like this:
javascript:showgiftcards(108800,'priceadjustment',846273);

5. press enter, and the gift card creator will come up to allow you to create the price adjustment.

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libengazi View Drop Down
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Direct Link To This Post Posted: Jun/07/2010 at 2:28am
Price Adjustments

Eligibility

If an item you purchased* from us goes on sale** within 30 days of your original purchase, it may be eligible for a price adjustment. You can now process your price adjustments yourself through our online price adjustment form.

*  Same size and color must be in stock for eligibility.
** Certain Restrictions Apply. Not applicable to clearance, blowout, and special sales.

Maybe you bought your items as Stuff Pick Sale that I guess goes under special sales   category hence no Price adjustment(just a guess)...
respect mountains
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daddy

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Direct Link To This Post Posted: Jun/07/2010 at 2:34am
Read the post above u, it's a problem with their script. Staffpick sales are suppose to work. I've adjusted 4 items that were on the staffpick sale
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Mark Harris View Drop Down
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Direct Link To This Post Posted: Jun/07/2010 at 5:44am
The Price Adjustment wouldn't show up if it wasnt eligible. They've just missed the userid out of the code, possibly a bug when switching from dev to production code base or a typo.
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return2heaven View Drop Down
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Direct Link To This Post Posted: Jul/20/2010 at 7:45pm
Edit-problem resolved by staff.
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