How long does it take to ship my order-

I've been order a week ago, but it doesn't shipped not yet!
How long does it take to ship my order?

Yeah I'm having the same problem, and I'm getting kinda frustrated with the lack of response too. Only one staff member has responded to me so far via chat, nobody has responded to me via PM.

The information that I got from the only person who helped me out was that my order, which was placed on the 22nd of October, would be shipping out Monday and would be 2-day aired here. It's now Thursday and no sign of my order, and no tracking information to be seen, no confirmation e-mail that my order has even been shipped - so I have no idea if my order will be here today or if it hasn't even been sent out yet.

I heard there's an "apology gift" coming with the orders that have all fallen victim to the move, but honestly this delay shouldn't have happened in the first place. There shouldn't be orders being placed if it's going to take 3 weeks for delivery, and if it is going to take that long, there needs to be some kind of warning or disclaimer about the move before anyone purchases something.

I think at the very least, along with whatever hat or gift certificate to Trusnow that they throw in there, shipping should be refunded. I paid 9 bucks for ground shipping, which takes 5-7 days at the most. It has been 20 days. If anybody can give me any information on a possible refund for shipping, or even just where my order might be, that would be awesome.

Originally posted by woooooosha I heard there's an "apology gift" coming with the orders that have all fallen victim to the move, but honestly this delay shouldn't have happened in the first place. There shouldn't be orders being placed if it's going to take 3 weeks for delivery, and if it is going to take that long, there needs to be some kind of warning or disclaimer about the move before anyone purchases something.

This +1000, they shouldn't be accepting orders if they're delaying shipping orders by 3 weeks. That's ridiculous for any online store...heck, imagine if this was some ebay purchase, you would be filing some fraud complaint already. But it isn't ebay, it's sierra(yea yea) so I'm a lot less concerned.

Mine has been on order since oct 28th which isn't as bad as you but it still has me quite frustrated. If they had told me straight up this would take 3+ weeks, I wouldn't have placed my order here. But sierra has been nice to me before so I would like to stick with them... but my first purchase from the new sierra(trusnow) has been a horrible experience.

edit - I also got the same email as you that they will be sending all delayed orders by November 8th... obviously that did not happen.

I trump your 1 week, with my over 3 weeks.. it's still not shipped

Originally posted by krisshono I made an order on Monday and it shipped yesterday

Guess you and me are part of the lucky after merger shipped orders

Originally posted by keljai if everyone else is getting their shipment sent out, l think it has to do with finding the product your purcahsing? Perhaps its intransit or its lost within their stock

If it really is something so simple, then would it be so difficult for them to simply send us an e-mail saying so?

One simple e-mail and you would have turned a worried customer into one that actually knew what was happening. I think the frustrating part for most of us isn't the delay but the lack of communication. And the one e-mail we did get (the one that said delayed orders would be shipped by Nov 8th) turned out to be false. That doesn't do much for confidence in a company.

I was definitely one of the biggest supporters of Sierra/Trusnow especially after their changes in international policies (read any of the international related threads from the last month and you would see me piping out in their defense) but I won't be so quick with my praise anymore. With that said, I still think Sierra is a fantastic and friendly company and while their recent warehouse move is understandable, it doesn't justify delaying orders for 2-3 weeks without explanation to their customers.

Originally posted by Corpion I think its really depends on what item your ordered. I order my goggle last week and it was shiped out the next day. I think its worth the wait, as you will receive certain free item because of the delay wink wink lol.

A dvd is hardly worth it. One of the items in my order is a capita indoor fk for a buddy. Season in Japan opens mid-dec(maybe late dec) but he's a regular at Nagano so he'll get to play around before the hills open to the public. That's early Dec.

Considering the ~1 week shipping time and the few days it takes to get through customs, this order is cutting it extremely close. If it doesn't ship within the next few days, I'll have to cancel and order through evo or dogfunk. Their shipping fees suck(extra $50 ugh) but what can you do. Still love Sierra though, I'll just wait for the order delays to be worked out before ordering from them again.

Tracking number? Mine took like a week, and I live in Canada

I think it's only a few different things that are delayed - mine are shoes. They told me all shoes were to be shipped on Monday, but no word.

my order was not during the takeover, but took 5-6 days for a snowboard to Australia, so they can be efficient as they said many factors could of come into it i guess

Well an email would've been nice.

I even emailed their help@trusnow asking if it was one particular item in my order causing the delay. Besides the board, I could've removed anything to speed up the order...but no response 2+ days later.

Oh and my order did not include shoes...

I just would think it would have crossed their minds - just do not allow ordering for that period of time, or come up with some sort of gameplan to keep customers in the loop. Sure, you lose some money, but not a significant amount. It just seems like poor management for them to allow normal ordering during that small window of time.

If they were really bent on making sales during that time, they really, really needed to put a disclaimer.

"Hey, we were just bought out - there may or may not be a delay for such and such period of time." So that way, if somebody didn't mind a delay, they would have still put an order in. If somebody really needed that item, they could've passed on it and gone with a more reliable source. It's really not that difficult.

They just shipped my order today - I called up customer service and asked about refunded shipping at least. She said she had to have it cleared by upper management, but that it should get refunded. This will make it about 24 days before shipment, and a grand total of 26 until it arrives.

call call call. If you want your stuff asap, get on teh phone speak to someone and dont hang up until yoru item is packed and waiting for fedex to come pick it up from the store :)

made my order on the 11th and still hasnt been shipped... is this normal for trusnow???? this is my first purchase from them and i dont want it to be my last from them. but if theyre takin this long id rather get my stuff on dogfunk or amazon

Same problems..... I ordered 3rd Nov. and I'm still waiting... My credit card is charged so I think that it will not take for long....... I hope!!!! The season is going to start and I'm going abroad!!!!

No response to my mails......

Yeah I agree, you're not going to get any help from the online Trusnow staff. The customer service number is your best bet if you are still waiting for stuff. My shipping costs haven't been refunded yet - if the balance hasn't changed after delivery, I will be giving them another call.

Terrible service from The House overall with this buy-out of Sierra though, I wish there were a place to complain to upper management about it. I don't know who thought of this - if they knew stuff needed to be shipped, they really, really should have had a disclaimer. Awful planning.

I ordered my board 7.11.10 and it hasn´t left the warehouse. the snowboard season is now, and I don´t want to miss it...

ordered on the 15.10. and has still not gotten my stuff!!

I have sent several emails to sierra/trusnow and talked to many staff online, and have been BS all the time...
...
I always get the same answer, my order has their full antention.. and it will be sent out shortly.

After a while I began taking screenshoots of my conversations with the staff and I got them telling me that I would get compensated for my troubles etc... and that I would get a email confirmation. Of course nothing happend.

Finally after 5 emails, I got a tracking nr on my package, and I though my nightmare was over. After a few days it was out for delivery in San Fransico.... Only problem was that I live in Europe!!!

I then got the nummer to the-house, because they own trusnow. After beeing in contact with them, they first told me they would fix the address with fedex, but I did'nt get an confirmation so I called again, and then they told me I would not get sent because of my Burton pants.. So my whole order will be canselled.

Best to the wrong adresse...

Thanks for all the lies and broken promises Sierra/trusnow..