Member Rewards
Extra 10-20% off select Purchases
More Info - Join Now
0 Staff | 7 Members
Live Chat
trusnow
Powered by 392,023 Members
Shopping Forum Out of Stock
username or email password
 Forum Home > SNOWBOARDS > Gear Talk : Ask other riders

Quick Login: Forgot password?

Topic ClosedLooking for solution to a Broken Burton Boot

Share/Save/Bookmark



Author
  Topic Search Topic Search  Topic Options Topic Options
annamontana View Drop Down
Lift Op.
Lift Op.


Joined: Mar/01/2011
Online Status: Offline
Posts: 8
Direct Link To This Post Topic: Looking for solution to a Broken Burton Boot
    Posted: Mar/01/2011 at 2:04pm
I own a Burton Mint Snowboard Boot and unfortunately this past weekend the bottom two laces have become detached from the boot. Looking at the Burton website they say its from resting my board on my foot. When I called them they said theres not a whole lot to do and that the best solution would be to fix it myself. So my question is does anyone have any tips on how to fix this problem?
Back to Top
gsrrr View Drop Down
Expert Members
Expert Members
Avatar
shred ze gnar

Joined: Aug/09/2006
Location: 19
Online Status: Offline
Posts: 10408
Direct Link To This Post Posted: Mar/01/2011 at 2:09pm
Speed zone lacing?  Those things are pain in the butt to re-lace. Ask them to send you some laces along with the re-lacing tool.  I am not aware of any other types of string that fits/works.
Back to Top
annamontana View Drop Down
Lift Op.
Lift Op.


Joined: Mar/01/2011
Online Status: Offline
Posts: 8
Direct Link To This Post Posted: Mar/01/2011 at 2:11pm
the laces didn't actually break the whole mechanism that holds it the the boot came off.
Back to Top
gsrrr View Drop Down
Expert Members
Expert Members
Avatar
shred ze gnar

Joined: Aug/09/2006
Location: 19
Online Status: Offline
Posts: 10408
Direct Link To This Post Posted: Mar/01/2011 at 2:13pm
Ahh, I misread.  I can't picture how that part became detached.  I'd take it to a shoe repair shop for them to check out.
Back to Top
fiend138 View Drop Down
Ski Bum
Ski Bum
Avatar

Joined: Feb/19/2011
Location: 36
Online Status: Offline
Posts: 118
Direct Link To This Post Posted: Mar/01/2011 at 2:21pm
How long have you had the boots? It would seem there has to be some kind of warranty on defects. They might be able to claim that the laces break because of resting your board on them, but the whole mechanism came off it sounds like manufacturer's defect.
Back to Top
| | | bryman | | | View Drop Down
Instructor
Instructor
Avatar
panic lounge

Joined: Aug/19/2007
Location: 48
Online Status: Offline
Posts: 2593
Direct Link To This Post Posted: Mar/01/2011 at 2:24pm
if it's the plastic lace routing you'll have to send it back to Burton for warranty repair (most likely replacement).  But they're pretty damn quick especially if you route it through your locacl shop.  (Supposedly 48 hours under their b48 whatever program).  Get it in there asap
 
-b
get bent
Back to Top
annamontana View Drop Down
Lift Op.
Lift Op.


Joined: Mar/01/2011
Online Status: Offline
Posts: 8
Direct Link To This Post Posted: Mar/01/2011 at 2:24pm
I have had them for like 2 years but really have not been used that much, and apparently rest the board on my foot is my fault and Burton does not fix that problem.
Back to Top
Wilz View Drop Down
Instructor
Instructor


Joined: Jul/26/2009
Location: 7
Online Status: Offline
Posts: 1258
Direct Link To This Post Posted: Mar/01/2011 at 3:10pm
wow that sounds like a big job. Perhaps it's time to buy a new pair of boots?
Back to Top
packfan4ever View Drop Down
Local
Local


Joined: Dec/20/2009
Location: 37
Online Status: Offline
Posts: 696
Direct Link To This Post Posted: Mar/01/2011 at 3:10pm
yea dont rest your board on your foot it rips your pants and messes up your boots if your egdes are sharp. i ripped up my first pair of pants doing that but i didnt know any better and my boots are starting to get cut up from very minimal resting of the board on my boots but they are 3 years old if you want to rest your board on somthing put it under the heelcup of your binding. mine sticks out endough that i can rest it on my boot.
Back to Top
Brian2127 View Drop Down
Ski Bum
Ski Bum
Avatar

Joined: Nov/19/2010
Location: 26
Online Status: Offline
Posts: 68
Direct Link To This Post Posted: Mar/01/2011 at 3:17pm
You can relace the boots but its a royal pain. I'd suggest just getting a new pair. The new burtons have a protective piece over the bottom lace so your board doesn't cut it.
Back to Top
2zz View Drop Down
Local
Local
Avatar

Joined: Apr/03/2008
Location: 18
Online Status: Offline
Posts: 1845
Direct Link To This Post Posted: Mar/01/2011 at 3:18pm
your local shop might be able to hook u up wit da burton warranty. talk to em fisrt.
Back to Top
annamontana View Drop Down
Lift Op.
Lift Op.


Joined: Mar/01/2011
Online Status: Offline
Posts: 8
Direct Link To This Post Posted: Mar/01/2011 at 3:46pm
Back to Top
annamontana View Drop Down
Lift Op.
Lift Op.


Joined: Mar/01/2011
Online Status: Offline
Posts: 8
Direct Link To This Post Posted: Mar/01/2011 at 3:47pm
This is the damage, is this a lost cause?
Back to Top
| | | bryman | | | View Drop Down
Instructor
Instructor
Avatar
panic lounge

Joined: Aug/19/2007
Location: 48
Online Status: Offline
Posts: 2593
Direct Link To This Post Posted: Mar/01/2011 at 3:59pm
oooohhhh, that is uggo.  Are you SURE the B won't fix/replace that for you?  If you haven't already gone down to your local shop (support local snowboarding!, remember?) and sweet-talked them, it's def worth a try.  Otherwise that looks unrepariable without serious sweat-shop type tailoring machinery.  Good luck annamontana
 
-b
get bent
Back to Top
Piranha View Drop Down
Instructor
Instructor
Avatar

Joined: Feb/28/2008
Location: 19
Online Status: Offline
Posts: 3704
Direct Link To This Post Posted: Mar/01/2011 at 4:10pm
ridiculous - people rest their boards on their boots and burton knows that.  There should be some built in protection for that (like on salomon, etc)...and it should at least be warrantied. 

I haven't owned burton boots, but if that's what going top happen to them, no way
Back to Top
fiend138 View Drop Down
Ski Bum
Ski Bum
Avatar

Joined: Feb/19/2011
Location: 36
Online Status: Offline
Posts: 118
Direct Link To This Post Posted: Mar/01/2011 at 4:18pm
I think it's time for a new boot.
Back to Top
clintoon View Drop Down
Ski Bum
Ski Bum
Avatar
snoooooooooop

Joined: Dec/29/2009
Location: 22
Online Status: Offline
Posts: 137
Direct Link To This Post Posted: Mar/01/2011 at 4:19pm
get a nike boot
ALL DAY EVERYDAY
Back to Top
Migoo View Drop Down
Local
Local
Avatar
Heaven

Joined: Nov/17/2010
Location: 9
Online Status: Offline
Posts: 592
Direct Link To This Post Posted: Mar/01/2011 at 4:24pm
Looks like it might be time for a new pair...

You could try getting it stitched at a shoe repair shop, and glueing the shite out of it?
Back to Top
annamontana View Drop Down
Lift Op.
Lift Op.


Joined: Mar/01/2011
Online Status: Offline
Posts: 8
Direct Link To This Post Posted: Mar/01/2011 at 7:28pm
Thank you all for your replies. I am very disappointed this happened and will not be buying anymore Burton snowboard boots. Ive got a lead to a repair shop that might be able to fix them if not it will be glue, some love and a lot of hope!
Back to Top
spenser View Drop Down
Instructor
Instructor
Avatar

Joined: Jul/23/2008
Online Status: Offline
Posts: 14504
Direct Link To This Post Posted: Mar/01/2011 at 8:36pm
rivets. try it.
Back to Top
bataleon155 View Drop Down
Local
Local
Avatar

Joined: Oct/13/2007
Location: 16
Online Status: Offline
Posts: 733
Direct Link To This Post Posted: Mar/01/2011 at 8:52pm
that's why i put my boot under binding heel loop, no damage done at all. 
hmmm... Now What???   
Back to Top
surgyon View Drop Down
Instructor
Instructor
Avatar

Joined: Mar/08/2010
Location: 23
Online Status: Offline
Posts: 1479
Direct Link To This Post Posted: Mar/01/2011 at 9:09pm
new boots for you!
Back to Top
LittleShooey View Drop Down
Instructor
Instructor
Avatar

Joined: Oct/10/2009
Location: East Sacto
Online Status: Offline
Posts: 1573
Direct Link To This Post Posted: Mar/01/2011 at 9:41pm
This makes me want to rivet down each lacing section of my mints. 
%*&@!
Back to Top
dy3versity View Drop Down
Local
Local
Avatar
Fresh Pow!

Joined: Oct/30/2010
Location: 19
Online Status: Offline
Posts: 631
Direct Link To This Post Posted: Mar/01/2011 at 9:52pm
Yea, i think that boot is at the end of its life. Time to get a new pair! I need to stop resting my board on my boot, because that's gonna happen to me soon!
Back to Top
sleeepili View Drop Down
Local
Local
Avatar
catching air at bear

Joined: Aug/05/2010
Location: 19
Online Status: Offline
Posts: 610
Direct Link To This Post Posted: Mar/01/2011 at 10:27pm
nice picture. just by looking at that, id say its time to get a new boot. haha
Back to Top
VermontRider View Drop Down
Expert Members
Expert Members
Avatar

Joined: Jan/09/2008
Online Status: Offline
Posts: 3186
Direct Link To This Post Posted: Mar/02/2011 at 1:04am
That happened to my wife's. They actually warrantied it for her. I'd call back (you should always call, not e-mail) and be adamant you weren't resting your edge on your boot.
Back to Top
VermontRider View Drop Down
Expert Members
Expert Members
Avatar

Joined: Jan/09/2008
Online Status: Offline
Posts: 3186
Direct Link To This Post Posted: Mar/02/2011 at 1:07am
Originally posted by Piranha

ridiculous - people rest their boards on their boots and burton knows that.  There should be some built in protection for that (like on salomon, etc)...and it should at least be warrantied. 

I haven't owned burton boots, but if that's what going top happen to them, no way

If you rest your edges on your boots, your boots are going to fall apart faster, period. If you have to rest your board on something you should use the heelcup of your binding.
Back to Top
Daveongo View Drop Down
Local
Local
Avatar

Joined: Aug/05/2010
Location: 23
Online Status: Offline
Posts: 626
Direct Link To This Post Posted: Mar/02/2011 at 2:43am
....and thats why i didnt buy speed lacing boots
Back to Top
tw0scoops View Drop Down
Instructor
Instructor


Joined: Mar/12/2009
Location: 34
Online Status: Offline
Posts: 778
Direct Link To This Post Posted: Mar/02/2011 at 3:36am
Originally posted by annamontana

the laces didn't actually break the whole mechanism that holds it the the boot came off.
that happened to me.  Is it the loop that holds it to the boot? Burton should cover that and it's not from putting your board on your boot(even though you shouldnt do that).  Did the stitching come apart?
 
Well I called Vans and they are supposedly sending me a new pair(even though it's out of warranty).
 
That sucks for Burton if they don't help you out.
Back to Top
tw0scoops View Drop Down
Instructor
Instructor


Joined: Mar/12/2009
Location: 34
Online Status: Offline
Posts: 778
Direct Link To This Post Posted: Mar/02/2011 at 3:37am
Originally posted by VermontRider

Originally posted by Piranha

ridiculous - people rest their boards on their boots and burton knows that.  There should be some built in protection for that (like on salomon, etc)...and it should at least be warrantied. 

I haven't owned burton boots, but if that's what going top happen to them, no way

If you rest your edges on your boots, your boots are going to fall apart faster, period. If you have to rest your board on something you should use the heelcup of your binding.
+1 Rest it on the heel cup.  I usually just use the lift gate that you pull down, to rest the board on.
Back to Top
jjfreak View Drop Down
Local
Local
Avatar

Joined: Mar/09/2010
Location: 24
Online Status: Offline
Posts: 1622
Direct Link To This Post Posted: Mar/02/2011 at 4:55am
try to crazy glue it and stitch it back.
PROCRASTINATION - Hard work often pays off after time, but laziness always pays off now
Back to Top
jjfreak View Drop Down
Local
Local
Avatar

Joined: Mar/09/2010
Location: 24
Online Status: Offline
Posts: 1622
Direct Link To This Post Posted: Mar/02/2011 at 4:56am
Originally posted by tw0scoops

Originally posted by VermontRider

Originally posted by Piranha

ridiculous - people rest their boards on their boots and burton knows that.  There should be some built in protection for that (like on salomon, etc)...and it should at least be warrantied. 

I haven't owned burton boots, but if that's what going top happen to them, no way

If you rest your edges on your boots, your boots are going to fall apart faster, period. If you have to rest your board on something you should use the heelcup of your binding.
+1 Rest it on the heel cup.  I usually just use the lift gate that you pull down, to rest the board on.
I also have the MOTO and heard about the speed laces breaking.
This is why i try to rest the snowboard on the toe part of my boots and not the lace part
PROCRASTINATION - Hard work often pays off after time, but laziness always pays off now
Back to Top
zabisket View Drop Down
Instructor
Instructor
Avatar

Joined: Jan/25/2010
Location: 28
Online Status: Offline
Posts: 1851
Direct Link To This Post Posted: Mar/02/2011 at 5:22am
Originally posted by clintoon

get a nike boot

those boots look like a lost cause, if you try calling burton again and they wont fix it then i second what clintoon says, i switched from burton to nike at the end of the season and i only wish i did it sooner
Back to Top
jdavid777 View Drop Down
Ski Bum
Ski Bum
Avatar

Joined: Apr/10/2010
Location: 52
Online Status: Offline
Posts: 45
Direct Link To This Post Posted: Mar/03/2011 at 12:59pm
Contact Burton to make them respect the waranty (repeat often), go to several Burton retailers and see if at least one can help you. If nothing works, go see a good cobbler and stop contact between your edges and boots in the future.
Back to Top
dangerzone9k View Drop Down
Ski Bum
Ski Bum
Avatar

Joined: Oct/01/2009
Location: 34
Online Status: Offline
Posts: 728
Direct Link To This Post Posted: Mar/03/2011 at 1:10pm
This happened to my bros ions. He took them into a boot shop and they fixed it by using some strong ass glue.
Back to Top
Marumm View Drop Down
Instructor
Instructor
Avatar
caw

Joined: Jan/14/2009
Location: 16
Online Status: Offline
Posts: 1597
Direct Link To This Post Posted: Mar/03/2011 at 2:12pm
Originally posted by Piranha

ridiculous - people rest their boards on their boots and burton knows that.  There should be some built in protection for that (like on salomon, etc)...and it should at least be warrantied.  


They did do something about it- they set up a web page specifying that they'll refuse warranty claims caused by it.

I had my first pair of Burton boots experience a similar issue from resting my board on my boots.  The solution was twofold:  1) start resting my board on my boot via the heelcup, not the edge, and 2) buy different brand boots.  They're not responsible for the damage, but they have to be aware that they're offering designs that are susceptible to it.
Back to Top
packfan4ever View Drop Down
Local
Local


Joined: Dec/20/2009
Location: 37
Online Status: Offline
Posts: 696
Direct Link To This Post Posted: Mar/03/2011 at 5:27pm
I would call again . After seeing the pic you must have constantly had your board on there. Complain that you think their quality an durability of their gear is crap an they might fix or giv u a discount on new ones cause thouse are seriously fd up
Back to Top
tw0scoops View Drop Down
Instructor
Instructor


Joined: Mar/12/2009
Location: 34
Online Status: Offline
Posts: 778
Direct Link To This Post Posted: Mar/04/2011 at 2:57am
Originally posted by annamontana

This is the damage, is this a lost cause?
I have that exact same problem.  Vans are in the process of replacing mine.  That has nothing to do with putting your boot under your board.  It's a bad stitching job.
Back to Top
tomek77pl View Drop Down
Instructor
Instructor
Avatar

Joined: Dec/08/2009
Location: 38
Online Status: Offline
Posts: 1921
Direct Link To This Post Posted: Mar/04/2011 at 3:26am
hope you can get it fixed but i have deluxe boots ans the line snapped so i emailed deluxe and they never responded. So no more deluxe boots for me
Back to Top
keljai View Drop Down
Instructor
Instructor
Avatar

Joined: Mar/01/2010
Location: 51
Online Status: Offline
Posts: 3348
Direct Link To This Post Posted: Mar/04/2011 at 4:20am
looks like bad product. just give them a call, most likely they will tell you to send a pict to them. then they will determine if its under waranty or not
Back to Top
 Post Reply Post Reply

Forum Jump Forum Permissions View Drop Down


Find Us Elsewherex

Daily Giveaway
Sierra Stunt
Sierra Stunt Snowboard
Snowboard
$275.0
Recent Winners
perecRUsblazemurkamurskaya
  • Follow us on:  (view all)





    TruSnow is upfront

© TruSnow - All Rights Reserved
Snowboards
Snowboards View All

Mens Snowboards Womens Snowboards Kids and Youth Snowboards

Up to 40% Off
Bindings
Snowboard Bindings View All

Mens Bindings Womens Bindings Kids and Youth Bindings

Up to 40% Off
Boots
Snowboard Boots View All

Mens Boots Womens Boots Kids and Youth Boots

Up to 40% Off
Skis
Alpine, Downhill Skis View All

Mens Skis Womens Skis Kids and Youth Skis

Cross Country Skis


Mens Skis Womens Skis Kids and Youth Skis

Up to 40% Off On Skis
Bindings
Alpine, Downhill Ski Bindings View All

Mens Bindings Womens Bindings Kids and Youth Bindings

Cross Country Bindings


Mens Bindings Womens Bindings Kids and Youth Bindings

Up to 40% Off On Ski Bindings
Boots
Alpine, Downhill Ski Boots View All

Mens Boots Womens Boots Kids and Youth Boots

Cross Country Boots


Mens Boots Womens Boots Kids and Youth Boots

Up to 40% Off On Ski Boots
Skis
View All SkisView All Ski BindingsView All Ski Boots
Accessories

Up To 40% Off On Accessories
Brands
View All Brands
24/7
2XL
4Frnt
5150
686
Academy
Accurate
Adidas
Adio
Aerial
Airblaster
Airhead
Alien Workshop
Almost
Alpina
Alps
Altamont
Analog
Anarchy
Anon
Aquaglide
Arbor
Arctic Edge
Armada
Artec
Ashbury
Atomic
Audex
Avalanche
Axion
Backcountry Access
Baker
Bakoda
Barefoot
Barewest
Bearpaw
Bern
Big Agnes
Billabong
Black Label
Blind
Bogner
Bond
Bones
Bonfire
Booster
Boulder Gear
Burton
Byerly
Capita
Cappel
Casual Industrees
Celtek
Chocolate
Chrome
Circa
Cliche
Coal
Coleman
Columbia
Connelly
Craft
Creature
Cult
CWB
DaKine
Dalbello
Darkstar
Darn Tough
DC
Deeluxe
Demolition
Descente
Diatech
DNA
Download
Dragon
Drake
Drop
DSO
Dub
DVD
DVS
Dynastar
Eastern
Electric
Element
Elwood
Emerica
Endeavor
Enjoi
ES
Etnies
Eureka
Eye
F2
Fallen
Fast Wax
FBM
Fischer
Flip
Flow
Fly High
Flybikes
Forum
Foundation
Foursquare
Fourstar
Fox
Fox River
Freestyle
Fresh
FSA
Full Tilt
Fundamental
G Sport
Gator Boards
Girl
Giro
Globe
Gnu
Gold Coast
GoldCoast
Gran Royale
Gravis
Grenade
GT
Gullwing
Habitat
Head
Helly Hansen
Hitec
HO
Hoffman
Holden
Hurley
Hyperlite
Icelantic
Independent
Intense
IPath
Irish Setter
Jeenyus
Jet Pilot
Jones
K2
Kampus
Keen
Kelty
Kemper
Kenda
KHE
Kidsnow
KMC
Krooked
Krux
L1
Lakai
Lamar
Lange
Leki
Lib Tech
Liberty
Lifetime
Line
Liquid Force
Lizard Skins
Look
LTD
Lucky
M3
M4
M6
Marker
Marmot
Matix
Maxxis
Merrell
Mob
Morrow
Mountain Hardwear
Mystery
Neff
Newt Juice
Nike
Nitro
Nitrous
Nixon
Nollie
Nomis
Nordica
Northwave
O'Brien
O'neill
Oakley
Obey
ODI
Odyssey
Omatic
Orage
Osiris
Otnes
Outdoor Research
Palmer
Patagonia
Phase Five
Pig
Plan B
Planet Earth
Pow
Premier
Premium
Primo
Proboardshop
Proline
Protec
Quiksilver
Radar
Rafters
Rainbow
Rave
Rawik
Rayban
Red
Reef
Remind
Revo
Ricta
Ride
Rip Curl
Ripzone
Rome
Rome - Sierra
Ronix
Rossignol
Roxy
Royal
RVCA
Ryders
S4
Salomon
Santa Cruz
Sanuk
Sapient
Saxx
SE
Sector 9
Sessions
Shortys
Sierra
Sierra Designs
Sierra Sports
Signal
Silence
Sims
Sinz
Skateboarding is Not a Crime
Skullcandy
Slingshot
Smartwool
Smith
Spacecraft
Spark
Special Blend
Spitfire
Sportsstuff
Spy
SST
Standard
Stepchild
Stereo
Stolen
Stormtech
Straight Line
Suncloud
Superfeet
Supra
Surface
Swix
Technine
Tecnica
Tektro
Tensor
Test Pilot
Teton
The
The North Face
The Shadow Conspiracy
Thirty Two
Thule
Thunder
Tres Bien
Trespass
Tresspass
Troy Lee Designs
Tubbs
Union
Vans
VAS
Vasque
Velvet
Venture
Verde
Voile
Volcom
Volkl
Von Zipper
Vonzipper
Wakeside
White Sierra
Wigwam
World Industries
Xposure
Zero
Forums
Snowboards
View All Snowboards
Mens SnowboardsWomens SnowboardsKids and Youth Snowboards
Bindings
View All Snowboard Bindings
Mens BindingsWomens BindingsKids and Youth Bindings
Boots
View All Snowboard Boots
Mens BootsWomens BootsKids and Youth Boots
Skis
View All SkisView All Ski BindingsView All Ski Boots
Clothing
Accessories
Brands
View All Brands