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Topic ClosedRequest for Personal Identification for Orders

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jisboba View Drop Down
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Joined: Mar/03/2010
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Direct Link To This Post Topic: Request for Personal Identification for Orders
    Posted: Jul/03/2011 at 8:48pm
Hi, i've receieved an email with the following content:

Thank you for your order. Unfortunately, your order is on hold for
verification. In order to process your order, we request for the card
holder to send a copy of a Government issued Identification such as a
Drivers License or Passport. Once we have received your Government
issued Identification, we will process your order for shipping. This
is only a one time verification, once you have completed our
Identification Verification, you will not need to send it again for
your future purchases.

Your order will be placed on hold until you have verified your
information. Please note, if you have not verified within 6 business
days of this email, your order will be canceled.


I am unconfortable sending personal identification to TruSnow and would like to know if anyone else has experienced this, whether this is a legitimate request from trusnow.

Thanks
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ippollite View Drop Down
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Direct Link To This Post Posted: Jul/03/2011 at 9:26pm
hi, i searched long and hard, but only found one thread about it. Its exactly one thread below yours :)
m00m
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jsmooth View Drop Down
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Direct Link To This Post Posted: Jul/05/2011 at 12:53pm
is this for the free snowboard?

If you aren't going to call to verify that email than you will know soon enough since it says it will be cancelled otherwise.
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CLoSeR View Drop Down
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Direct Link To This Post Posted: Aug/12/2011 at 3:11am
Its legit...

http://www.trusnow.com/forum/forum_posts.asp?TID=16803

Seems they now need a scan of your Govt issued ID for all international orders, it was never a requirement for my previous orders.

I don't really understand why this is required for all international orders, it would make sense if the billing and shipping address do not match. Perhaps TruSnow are unable to confirm international creditcard billing addresses with local banks.

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krisshono View Drop Down
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Direct Link To This Post Posted: Aug/12/2011 at 3:31am
ive had to verify my adress before with TruSnow whne ordering a board.. maybe its the same thing as thast. just call them up and ask em
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watching-sunset View Drop Down
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Direct Link To This Post Posted: Aug/12/2011 at 3:44am
Make a call to set everything.. If you don't understand anything - do not hesitate to ask what exactly and why is it required
Push hard and you'll reach the top
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gamelessx25 View Drop Down
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Direct Link To This Post Posted: Aug/12/2011 at 4:36am
I live in Canada and I had to do this. All they wanted was a valid drivers license with a picture. I took a photo with my mobile and sent that to them. It got my order approved and as far as I know, my info is safe and confidential.

Whole reason is to avoid credit car fraud... somewhat. Think about it though, what kind of crime ring would rip off TS? lol
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CLoSeR View Drop Down
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Direct Link To This Post Posted: Aug/12/2011 at 5:21pm
I sent through a scan of my Australian Drivers Licence, order has now been shipped. For a once off process im ok with it, providing TruSnow keep my personal data secure.

Happy Camper!

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keljai View Drop Down
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Direct Link To This Post Posted: Aug/12/2011 at 5:59pm
you know what was funny, they asked me for id and to call them up. but l dont rmb sending them my id and they approved of it also.. wierd 
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jenni View Drop Down
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Direct Link To This Post Posted: Aug/12/2011 at 6:05pm
l ordered my goggles and was asked to confirm all my information again because my shipping and billing address wasnt the same 
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