Free Shipping - Continental US Orders Over $50
Free Daily Giveaway 3pm (PST)
Customer Service in Australia |
|
| Author | |
rah & pat 
Local 
japan Joined: Jul/11/2009 Location: 7 Online Status: Offline Posts: 18 |
 Quote  Reply
 Topic: Customer Service in AustraliaPosted: Aug/09/2011 at 5:08pm |
|
I ordered a pair of 32 boots for a friend about 3 months ago.
The order was sent to Australia with no problems. So I ordered another pair. Now truesnow is saying they cannot ship the product. Usually when a product cannot be shipped it says that at the top of the product page, it did not show so i made the order. Then i got the email saying that i have to cancel the order, I replied as a matter of urgency and had no reply. I needed this order to be shipped as soon as possible, because the friend I am buying them for needs them for a snowboarding trip in 2 weeks time. Now he will just buy a pair from OZ. trusnows loss.
Also regarding a previous order Order # 377045Order Date 6/17/2011 1:15:03 AM I ordered some gear, but when it arrived some of the items were wrong. The Burton GoreTex Snowboard Gloves Men's (Black Heather Diamond / Medium) were mittens NOT gloves. The Special Blend Kalahari First Layer Pants Burnt Olive Crkl Men's (Burnt Olive Crackle / Medium) were small NOT Medium. As I live in Australia this makes it expensive to send the items back. Especially when the cost of the shipping is more than the items. Now I have to use a pair of thermals that are way too small. (like peter pans tights). Instead of replying to my email and sorting out this mistake made by TruSnow they ignore it. WHERE IS THE CUSTOMER SERVICE???? I have been a loyal Sierra/truesnow customer spending over $6700 on gear so far. I thought that truesnow would like to satify their customers in order to keep the business?
|
|
 |
|
|
idshredhead
Ski Bum 
what I do best Joined: Jul/16/2009 Location: 12 Online Status: Offline Posts: 669 |
Quote Reply
Posted: Aug/09/2011 at 5:25pm |
pictures or it didn't happen (no homo)
|
|
|
|
|
ippollite
Expert Members 
Joined: Oct/26/2009 Location: 60 Online Status: Offline Posts: 2996 |
Quote Reply
Posted: Aug/09/2011 at 5:28pm |
|
32 is on the restricted list im afraid. There was a whole brouhaha about it a month or two ago. Basically 32 was on the restricted list, but thirty-two was on the available list. They realised the mistake after people pointed it out and corrected it. So 32 are now no longer available. You will unfortunately have to buy form australia regardless :)
As for return shipping your items. So long as its a mistake on the part of TruSnow they take the hit on the shipping cost. But first you have to send in a claim form which you can find here: http://www.trusnow.com/returns.asp I know its a pain, but mistakes can and do happen. They really should take care in international orders though if only because its going to cost them a stack of cash paying for you to return the items and for them to reship the items. :) Hopefully once staff get on this you'll get the items out as soon as possible. I always recommend people phone for the quickest results, and with skype the phone call costs next to nothing from overseas. Phone: 866.956.5969
|
|
|
m00m
|
|
|
|
|
Jack Off
Local
into the box Joined: Mar/30/2009 Online Status: Offline Posts: 1369 |
Quote Reply
Posted: Aug/09/2011 at 5:37pm |
|
How'd you get Burton? I thought it was restricted too.
|
|
|
if i jumped onto your back, would you beat me off?
|
|
|
|
|
humdingaling
Instructor 
Joined: Jun/02/2009 Location: 7 Online Status: Offline Posts: 1295 |
Quote Reply
Posted: Aug/09/2011 at 5:40pm |
|
FYI
they still have not fixed the actual coding on the site It still allows you to add 32 boots into cart and proceed to check out on international orders they only fixed the forum link page |
|
|
Don't approach a goat from the front, a horse from the back, or a fool from any side..
|
|
|
|
|
nuttynutz
Local
Joined: Apr/16/2008 Location: 4 Online Status: Offline Posts: 123 |
Quote Reply
Posted: Aug/09/2011 at 6:20pm |
|
Consider yourself lucky to have even recieved your order, 32 burton special blend etc are restricted brands that shouldn't have even be sent out internationally in the first place.
However, getting the wrong items sent to you is TS mistake. feel for you cos you're kinda in a dilemma of what to do. can't imagine they will give you replacement as they can't ship those brands out. guess its ship it back to them and they give you full refund covering costs? btw, mittens are great, I prefer them over gloves, you should keep and try. shame you stuck with wrong size pants though. |
|
|
|
|
nuttynutz
Local
Joined: Apr/16/2008 Location: 4 Online Status: Offline Posts: 123 |
Quote Reply
Posted: Aug/09/2011 at 6:22pm |
|
double posted
|
|
|
|
|
danza6
Lift Op. 
Joined: Aug/16/2011 Online Status: Offline Posts: 1 |
Quote Reply
Posted: Aug/20/2011 at 2:53pm |
|
is there any chance i could buy a restricted item off TruSnow and get another company to send it to oz
|
|
|
|
|
CLoSeR
Ski Bum
Joined: Mar/19/2010 Location: 7 Online Status: Offline Posts: 399 |
Quote Reply
Posted: Aug/21/2011 at 4:17pm |
No, TruSnow will not ship to MyUSA or other freight forwarder addresses. If you have a friend in the USA you could send it to them, however the cost of shipping for an individual would be excessive. |
|
|
10 Sierra Crew | 10 Rome Crail | 10 Union Sierra Contact SL | 10 Nitro Reverb TLS Boots
|
|
|
|
|
humdingaling
Instructor
Joined: Jun/02/2009 Location: 7 Online Status: Offline Posts: 1295 |
Quote Reply
Posted: Aug/21/2011 at 6:13pm |
|
use priceUSA
they will be your "friend" at a cost  |
|
|
Don't approach a goat from the front, a horse from the back, or a fool from any side..
|
|
|
|
|
CLoSeR
Ski Bum
Joined: Mar/19/2010 Location: 7 Online Status: Offline Posts: 399 |
Quote Reply
Posted: Aug/23/2011 at 5:00pm |
Seems different that most freight forwarders which are US based where PriceUSA are based in Australia. Thanks for the advice, will consider them if I need some restricted items. |
|
|
10 Sierra Crew | 10 Rome Crail | 10 Union Sierra Contact SL | 10 Nitro Reverb TLS Boots
|
|
|
|
|
grunge
Local
Thinkingman Joined: Jan/19/2010 Location: 7 Online Status: Offline Posts: 1065 |
Quote Reply
Posted: Aug/23/2011 at 5:05pm |
|
It'll be okay until Sierra figgers out what's going on and they get put on the blacklist.
Unless they keep changing addresses..... |
|
|
|
|
humdingaling
Instructor
Joined: Jun/02/2009 Location: 7 Online Status: Offline Posts: 1295 |
Quote Reply
Posted: Aug/23/2011 at 6:28pm |
|
priceUSA is a purchasing service
which is what some of the freight forwarders are offering now too (well i know bongo was doing in about year ago at the time i was wondering who the hell will pay extra for this service....now i understand) basically they use a US credit card to purchase to a US address and you pay them an additional fee for that service |
|
|
Don't approach a goat from the front, a horse from the back, or a fool from any side..
|
|
|
|
|
ktown
Local
Joined: Jul/17/2011 Location: 51 Online Status: Offline Posts: 983 |
Quote Reply
Posted: Aug/23/2011 at 6:43pm |
|
l'm pretty sure they would black list it. my friend had a shipping warehouse, and they wouldn't ship it bevause they thought they might foward it on your behalf
|
|
|
|
|
humdingaling
Instructor
Joined: Jun/02/2009 Location: 7 Online Status: Offline Posts: 1295 |
Quote Reply
Posted: Aug/23/2011 at 6:51pm |
|
end of the day
other places will sell it besides trusnow  |
|
|
Don't approach a goat from the front, a horse from the back, or a fool from any side..
|
|
|
|
|
coolz
Local
Joined: Aug/15/2011 Location: 51 Online Status: Offline Posts: 1556 |
Quote Reply
Posted: Aug/23/2011 at 6:59pm |
|
32 they probably would. burton highly not!
|
|
|
|
|
humdingaling
Instructor
Joined: Jun/02/2009 Location: 7 Online Status: Offline Posts: 1295 |
Quote Reply
Posted: Aug/23/2011 at 7:01pm |
|
ill like to see them stop sales on eBay |
|
|
Don't approach a goat from the front, a horse from the back, or a fool from any side..
|
|
|
|
|
coolz
Local
Joined: Aug/15/2011 Location: 51 Online Status: Offline Posts: 1556 |
Quote Reply
Posted: Aug/23/2011 at 7:06pm |
|
l'm not 100% sure, but from what l see, most burton can't go out of country even on ebay. l dont know if the seller is just abiding by it, or ebay might flag them down
|
|
|
|
|
Post Reply
|
| Forum Jump | Forum Permissions You cannot post new topics in this forum You cannot reply to topics in this forum You cannot delete your posts in this forum You cannot edit your posts in this forum You cannot create polls in this forum You cannot vote in polls in this forum |
Yelp
Facebook
Myspace
Twitter
Youtube
Asianave
Bebo
Xanga
Orkut
Pandora
Photobucket
Friendster|
Daily GiveawayRecent Winners
  |
|
| Up to 40% Off |
Topic Search
Topic Options.jpg)
