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Topic ClosedInternational order

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jakombi View Drop Down
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Direct Link To This Post Topic: International order
    Posted: Nov/29/2011 at 9:48am
Hi,

have been informed that a recent TruSnow order (placed Friday night) needs some extra verification. I've called up on Monday, and they indicated (on the phone) that a payment would be made to my account first to verify my international account is legit. Following that, I've received no payment, and than an email arrived saying my order is being processed.

How does this international verification thing work, should I receive an email, should I keep looking out in my account? Anyone have experience of this? I would phone to ask, but has taken 10 min to get through previously...?
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kushman182 View Drop Down
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Direct Link To This Post Posted: Nov/29/2011 at 10:07am
i didnt have an international order but the same thing happened to me, i ordered something and i recieved an email for verification and before i even had the time to call or email them i had another email a few hours later saying thank you for verifying your order....which i never did....seemed kinda odd to me
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Direct Link To This Post Posted: Nov/29/2011 at 11:37am
After I placed my most recent order (international), a couple of months back, I got an email saying they required verification. I sent a copy of my drivers license and they processed my order.
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ktown View Drop Down
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Direct Link To This Post Posted: Nov/29/2011 at 11:46am
its pretty regular thing they do. although my friend dindt get asked for their driver license. hes from toronto though so ti might be a little different
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Direct Link To This Post Posted: Nov/29/2011 at 11:50am
Same experience here, I had to email a scan of my drivers license for verification. This is because TruSnow are unable to verify the billing address of creditcards for banks outside the USA.

In saying this I believe TruSnow have recently changed the verification process, where they now advise a small amount is charged to your creditcard, you then need to check your statement and advise the amount which was charged to verify you own the card.

See here for the details
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jakombi View Drop Down
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Direct Link To This Post Posted: Nov/29/2011 at 9:51pm
Yes, thanks I have viewed that page. But I'm just a little confused by the process, and it seems to be quite slow (almost a week since I ordered now), still 'processing order'. I'll give it another day then call again I guess...
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Direct Link To This Post Posted: Nov/29/2011 at 9:52pm
Just give them another call, they're probably busy processing many orders right now.
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jakombi View Drop Down
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Direct Link To This Post Posted: Dec/02/2011 at 11:13am
Well, I called up, think they had forgotten about the whole thing. They put through the debit check over the phone. Took a couple of days to show on my account, and I have now (hopefully) got past the processing stage..
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Direct Link To This Post Posted: Dec/02/2011 at 12:07pm
Should get an e-mail...
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jakombi View Drop Down
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Direct Link To This Post Posted: Dec/02/2011 at 11:30pm
Order now shipped. Must say, customer service wasn't great...except for a chick named Keisha...both times I spoke to her,something useful happened!
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Direct Link To This Post Posted: Dec/03/2011 at 3:06pm
Originally posted by jakombi

Order now shipped. Must say, customer service wasn't great...except for a chick named Keisha...both times I spoke to her,something useful happened!

OMG you found kiesha, and she was helpful..... WOW!
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jakombi View Drop Down
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Direct Link To This Post Posted: Dec/04/2011 at 12:56am
Unusual??
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Direct Link To This Post Posted: Dec/04/2011 at 5:53am
i think the keisha girl is fine, its just that shes the only support rep it seems like for order issues 
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jakombi View Drop Down
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Direct Link To This Post Posted: Dec/12/2011 at 12:59pm
So they ended up delivering it to my billing address rather than delivery address.
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ktown View Drop Down
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Direct Link To This Post Posted: Dec/12/2011 at 2:59pm
but is shipping usd address? or both out of country?
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jakombi View Drop Down
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Direct Link To This Post Posted: Dec/12/2011 at 10:09pm
Both out of country.
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richardvoyageur View Drop Down
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Direct Link To This Post Posted: Dec/13/2011 at 4:03am
All I do when I get that email is email them back and say "proceed with this order" and they do.  I'm surprised they make you guys send some kind of verification!
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Direct Link To This Post Posted: Dec/13/2011 at 10:29am
brrr.. this doesn't give me confidence making an order anymore..
glad you got your item in the end.
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Direct Link To This Post Posted: Dec/13/2011 at 11:33am
I think for out of country order they have to ship to the billing address.
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jakombi View Drop Down
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Direct Link To This Post Posted: Dec/13/2011 at 1:13pm
Nah, they asked me which I'd prefer...then sent it to wrong one.
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ktown View Drop Down
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Direct Link To This Post Posted: Dec/13/2011 at 1:47pm
thats not very nice of them then. just imagine you dont live at that address anymore and was a rental property. GG for you 
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jakombi View Drop Down
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Direct Link To This Post Posted: Dec/18/2011 at 10:28am
Yeah pretty poor really.Theyy sound quite overwhelmed by the workload though. Maybe another employee or two required.
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