Member Rewards
Extra 10-20% off select Purchases
More Info - Join Now
0 Staff | 11 Members
Live Chat
trusnow
Powered by 404,338 Members
Shopping Forum Out of Stock
username or email password
 Forum Home > TruSnow Staff > Customer Service/ FAQ

Quick Login: Forgot password?

Topic ClosedCoupon for free goggles

Share/Save/Bookmark



Author
  Topic Search Topic Search  Topic Options Topic Options
creaseman27 View Drop Down
Local
Local
Avatar

Joined: Dec/02/2008
Location: 22
Online Status: Offline
Posts: 235
Direct Link To This Post Topic: Coupon for free goggles
    Posted: Dec/29/2011 at 4:12pm
I have been trying to use my free goggle coupon code for the oakley a frames. when I enter the code a 'coupon date not valid' error has been coming up. Is there a expiration date on the member discount coupons? if so how long do you have before it expires? Also can i use this coupon on goggles that are more then $100 and pay the difference?
Back to Top
derbytownjoe View Drop Down
Expert Members
Expert Members
Avatar

Joined: Apr/07/2009
Location: 5
Online Status: Offline
Posts: 2165
Direct Link To This Post Posted: Dec/29/2011 at 4:14pm
the coupons are valid for 30 days after issue
it should have been noted in your email/PM with the coupon code
Im Himmel gibt's kein Bier, drum trinken wir es hier.
Back to Top
winn View Drop Down
Instructor
Instructor
Avatar
my collection

Joined: Jan/25/2011
Location: 51
Online Status: Offline
Posts: 1750
Direct Link To This Post Posted: Dec/29/2011 at 4:20pm
gg to you if you pass your 30 day. maybe ask the staff if they can "extremely kindly" reactivate it for you 
Back to Top
MikeD13559 View Drop Down
Expert Members
Expert Members
Avatar

Joined: Sep/17/2009
Location: 36
Online Status: Online
Posts: 1030
Direct Link To This Post Posted: Dec/29/2011 at 5:05pm
U can only use the code for 2011 and older goggles.  2012 models are not an option.  This may be your issu, if it's not an expired code.  U can get the code reactivated if it has expired.
I don't think I'm bad... I don't box, no karate... just here to make friends with everybody
Back to Top
Angry Midget Yo View Drop Down
Instructor
Instructor
Avatar
Tailpress at Mammoth!

Joined: Mar/16/2010
Location: 19
Online Status: Offline
Posts: 6918
Direct Link To This Post Posted: Dec/29/2011 at 5:39pm
If your goggle is more than the coupon, you just pay the difference.  It could be because the code expired or you're trying to buy current 2012 goggles, which you can't use the code on.
Sessions sucks hairy monkey balls, the end.
Back to Top
rurchan View Drop Down
Instructor
Instructor
Avatar
Tail Press

Joined: Jan/06/2011
Location: 19
Online Status: Offline
Posts: 1570
Direct Link To This Post Posted: Dec/29/2011 at 5:46pm
that sucks if it expired and you just lost out on free goggles, but try to ask the members of TruSnow to help you out
Back to Top
krisshono View Drop Down
Instructor
Instructor
Avatar

Joined: Oct/17/2010
Location: 38
Online Status: Offline
Posts: 1297
Direct Link To This Post Posted: Dec/29/2011 at 5:53pm
Make sure you include your user name as part of your coupon code, i had that problem when i got mine haha
Back to Top
LittleShooey View Drop Down
Instructor
Instructor
Avatar

Joined: Oct/10/2009
Location: East Sacto
Online Status: Offline
Posts: 1573
Direct Link To This Post Posted: Dec/29/2011 at 6:08pm
Originally posted by krisshono

Make sure you include your user name as part of your coupon code, i had that problem when i got mine haha

This is genius. LOL
Senior TS dinosaur drawer-er.
Back to Top
Corpion View Drop Down
Local
Local


Joined: Oct/27/2010
Location: 16
Online Status: Offline
Posts: 248
Direct Link To This Post Posted: Dec/29/2011 at 6:24pm
Has the coupon always been like that? I thought you could buy the ones for the current year model as well.
Back to Top
AyChan87 View Drop Down
Instructor
Instructor
Avatar
Snowboarding

Joined: Jan/14/2009
Location: 19
Online Status: Offline
Posts: 1972
Direct Link To This Post Posted: Dec/29/2011 at 6:48pm
i think they used to be less strict, i got a pair of oakley stockholms 2010 in the year 2010... guess they only wanna give away merchandise that isnt as sell able..
Back to Top
keljai View Drop Down
Instructor
Instructor
Avatar

Joined: Mar/01/2010
Location: 51
Online Status: Offline
Posts: 3351
Direct Link To This Post Posted: Dec/29/2011 at 6:49pm
^which actually makes sense though 
Back to Top
MikeD13559 View Drop Down
Expert Members
Expert Members
Avatar

Joined: Sep/17/2009
Location: 36
Online Status: Online
Posts: 1030
Direct Link To This Post Posted: Dec/29/2011 at 6:53pm
Originally posted by AyChan87

i think they used to be less strict, i got a pair of oakley stockholms 2010 in the year 2010... guess they only wanna give away merchandise that isnt as sell able..


It has to do w/ vendor's agreements, not TruSnow 'being strict'. If they gave away this season's gear at discounted prices before they were given the OK they would be violating their vendor's agreements.  It's as simple as that.
I don't think I'm bad... I don't box, no karate... just here to make friends with everybody
Back to Top
derbytownjoe View Drop Down
Expert Members
Expert Members
Avatar

Joined: Apr/07/2009
Location: 5
Online Status: Offline
Posts: 2165
Direct Link To This Post Posted: Dec/30/2011 at 3:02am
Originally posted by MikeD13559

Originally posted by AyChan87

i think they used to be less strict, i got a pair of oakley stockholms 2010 in the year 2010... guess they only wanna give away merchandise that isnt as sell able..


It has to do w/ vendor's agreements, not TruSnow 'being strict'. If they gave away this season's gear at discounted prices before they were given the OK they would be violating their vendor's agreements.  It's as simple as that.

part of the reason that this site is now TruSnow and no longer Sierra
Im Himmel gibt's kein Bier, drum trinken wir es hier.
Back to Top
creaseman27 View Drop Down
Local
Local
Avatar

Joined: Dec/02/2008
Location: 22
Online Status: Offline
Posts: 235
Direct Link To This Post Posted: Dec/30/2011 at 10:27am
its been more then 30 days so thats probably it. That's kinda BS though since no where on the site does it say that nor did it mention it in the message i received that had the coupon code. If something has an expiration date you should tell people all though im sure this is what the site hopes for so they dont have to give out as much free gear.
Back to Top
gsrrr View Drop Down
Expert Members
Expert Members
Avatar
shred ze gnar

Joined: Aug/09/2006
Location: 19
Online Status: Offline
Posts: 10409
Direct Link To This Post Posted: Dec/30/2011 at 1:04pm
Check your email you received about the code.  It should have said 30 days in there. 
Back to Top
scuddera View Drop Down
Instructor
Instructor
Avatar
hitting my first 5

Joined: Dec/03/2010
Location: 37
Online Status: Offline
Posts: 1134
Direct Link To This Post Posted: Dec/30/2011 at 1:07pm
F the oakleys get some SPY ZEDs you get 2 lenses
Back to Top
bataleon155 View Drop Down
Local
Local
Avatar

Joined: Oct/13/2007
Location: 16
Online Status: Offline
Posts: 733
Direct Link To This Post Posted: Dec/30/2011 at 1:10pm
it clearly show the expiration date on the email. double check it before you rage.

hmmm... Now What???   
Back to Top
creaseman27 View Drop Down
Local
Local
Avatar

Joined: Dec/02/2008
Location: 22
Online Status: Offline
Posts: 235
Direct Link To This Post Posted: Dec/30/2011 at 3:07pm
i didnt get an email i got the code from the message to my profile on the site

Back to Top
bataleon155 View Drop Down
Local
Local
Avatar

Joined: Oct/13/2007
Location: 16
Online Status: Offline
Posts: 733
Direct Link To This Post Posted: Dec/30/2011 at 3:48pm
have you change your email, because TruSnow send out the code through the msg here and email of yours. heck, it could even in your junk mail section.
hmmm... Now What???   
Back to Top
ta1on View Drop Down
Local
Local
Avatar

Joined: Jan/15/2010
Location: 23
Online Status: Offline
Posts: 462
Direct Link To This Post Posted: Jan/06/2012 at 10:44am
So I just accidentally used my goggle coupon on a pair of 2012 goggles. (It said in the message that it was good for 'any goggles'. You might want to get that changed to something like 'excluding 2012 goggles') I called customer service and got the order cancelled but now I can't use the coupon because I have reached the "coupon limit". Is there any way that I could get the coupon reissued or something? Thanks.
Back to Top
ty View Drop Down
Instructor
Instructor
Avatar
Jesus Freak!

Joined: Feb/03/2009
Location: 47
Online Status: Offline
Posts: 1965
Direct Link To This Post Posted: Jan/06/2012 at 10:49am
Originally posted by ta1on

So I just accidentally used my goggle coupon on a pair of 2012 goggles. (It said in the message that it was good for 'any goggles'. You might want to get that changed to something like 'excluding 2012 goggles') I called customer service and got the order cancelled but now I can't use the coupon because I have reached the "coupon limit". Is there any way that I could get the coupon reissued or something? Thanks.

^This is known on the interwebz as a "fail." You should receive no new coupon and be glad to retain your mancard. Ever heard the term "Nice guys finish last?" This is why.

Where does it say that you couldn't use it on 2012 gogs? Maybe the idea is that you are a loyal customer and participant in the forum and they would like to honor your loyalty with a pair of brand new goggles. 
Bring it hard or don't bring it at all.
Back to Top
robnezz23 View Drop Down
Instructor
Instructor
Avatar
Squaw Valley USA 02/05/2012

Joined: Jan/28/2008
Location: 18
Online Status: Offline
Posts: 1758
Direct Link To This Post Posted: Jan/06/2012 at 10:51am
I ran into this problem too a few months back.  Your best bet is to call customer service and ask them to reset your code.  Be sure to get the names of everybody you speak to.  Don't be angry/upset when you call either, that will get you nowhere fast.
Back to Top
jenni View Drop Down
Instructor
Instructor
Avatar

Joined: Apr/19/2010
Location: 51
Online Status: Offline
Posts: 1781
Direct Link To This Post Posted: Jan/06/2012 at 10:53am
Originally posted by ta1on

So I just accidentally used my goggle coupon on a pair of 2012 goggles. (It said in the message that it was good for 'any goggles'. You might want to get that changed to something like 'excluding 2012 goggles') I called customer service and got the order cancelled but now I can't use the coupon because I have reached the "coupon limit". Is there any way that I could get the coupon reissued or something? Thanks.
did it show the deduction when you were processing the order? l thoguht they would have fixed it by now
Back to Top
robnezz23 View Drop Down
Instructor
Instructor
Avatar
Squaw Valley USA 02/05/2012

Joined: Jan/28/2008
Location: 18
Online Status: Offline
Posts: 1758
Direct Link To This Post Posted: Jan/06/2012 at 10:55am
Originally posted by ty

Originally posted by ta1on

So I just accidentally used my goggle coupon on a pair of 2012 goggles. (It said in the message that it was good for 'any goggles'. You might want to get that changed to something like 'excluding 2012 goggles') I called customer service and got the order cancelled but now I can't use the coupon because I have reached the "coupon limit". Is there any way that I could get the coupon reissued or something? Thanks.

^This is known on the interwebz as a "fail." You should receive no new coupon and be glad to retain your mancard. Ever heard the term "Nice guys finish last?" This is why.

Where does it say that you couldn't use it on 2012 gogs? Maybe the idea is that you are a loyal customer and participant in the forum and they would like to honor your loyalty with a pair of brand new goggles. 
Check this out, and I quote: "valid for any sale item in the qualifying category."  Obviously only 2011 and earlier gear is on sale right now.
 
 
Back to Top
ta1on View Drop Down
Local
Local
Avatar

Joined: Jan/15/2010
Location: 23
Online Status: Offline
Posts: 462
Direct Link To This Post Posted: Jan/06/2012 at 11:06am
Originally posted by jenni

did it show the deduction when you were processing the order? l thoguht they would have fixed it by now


I didn't check, I just entered the coupon and and submitted the order.  It was only afterwards when I saw the order listed in order status that I noticed it was full price.

Originally posted by ty

Check this out, and I quote: "valid for any sale item in the qualifying category."  Obviously only 2011 and earlier gear is on sale right now.


I wish they would say that in the message they send you with the coupon.  If they say "any goggles" it should be ANY GOGGLES.  Not just 'any goggles currently on sale'.
Back to Top
return2heaven View Drop Down
Instructor
Instructor
Avatar

Joined: Feb/11/2009
Location: 22
Online Status: Offline
Posts: 1464
Direct Link To This Post Posted: Jan/06/2012 at 11:30am
Originally posted by ta1on

So I just accidentally used my goggle coupon on a pair of 2012 goggles. (It said in the message that it was good for 'any goggles'. You might want to get that changed to something like 'excluding 2012 goggles') I called customer service and got the order cancelled but now I can't use the coupon because I have reached the "coupon limit". Is there any way that I could get the coupon reissued or something? Thanks.

you should give customer service a phone call asap, they will reactivate your coupon but it might take anywhere from 1 day to 5 months.
Back to Top
rurchan View Drop Down
Instructor
Instructor
Avatar
Tail Press

Joined: Jan/06/2011
Location: 19
Online Status: Offline
Posts: 1570
Direct Link To This Post Posted: Jan/06/2012 at 11:46am
just call customer service. U should always do that if you need any kind of help
Back to Top
djerok View Drop Down
Ski Bum
Ski Bum


Joined: Nov/17/2009
Location: 17
Online Status: Offline
Posts: 15
Direct Link To This Post Posted: Jan/19/2012 at 12:09am
great idea
Back to Top
snowj720 View Drop Down
Instructor
Instructor
Avatar
Wish it was cold in my backyard all year long.....

Joined: Jan/28/2009
Location: 36
Online Status: Offline
Posts: 2096
Direct Link To This Post Posted: Feb/22/2012 at 12:43pm
If TruSnow will cover 100 and have you cover the rest if you choose some $120 goggles, does that mean that they'll let you get two pair of $50 goggles?
Back to Top
 Post Reply Post Reply

Forum Jump Forum Permissions View Drop Down


Find Us Elsewherex

Daily Giveaway
Sierra Reverse Crew
Sierra Reverse Crew Snowboard
Snowboard
$240.0
Recent Winners
jakushew2009ecc0janidrudim
  • Follow us on:  (view all)





    TruSnow is upfront

© TruSnow - All Rights Reserved
Snowboards
Snowboards View All

Mens Snowboards Womens Snowboards Kids and Youth Snowboards

Up to 40% Off
Bindings
Snowboard Bindings View All

Mens Bindings Womens Bindings Kids and Youth Bindings

Up to 40% Off
Boots
Snowboard Boots View All

Mens Boots Womens Boots Kids and Youth Boots

Up to 40% Off
Skis
Alpine, Downhill Skis View All

Mens Skis Womens Skis Kids and Youth Skis

Cross Country Skis


Mens Skis Womens Skis Kids and Youth Skis

Up to 40% Off On Skis
Bindings
Alpine, Downhill Ski Bindings View All

Mens Bindings Womens Bindings Kids and Youth Bindings

Cross Country Bindings


Mens Bindings Womens Bindings Kids and Youth Bindings

Up to 40% Off On Ski Bindings
Boots
Alpine, Downhill Ski Boots View All

Mens Boots Womens Boots Kids and Youth Boots

Cross Country Boots


Mens Boots Womens Boots Kids and Youth Boots

Up to 40% Off On Ski Boots
Skis
View All SkisView All Ski BindingsView All Ski Boots
Accessories

Up To 40% Off On Accessories
Brands
View All Brands
24/7
2XL
4Frnt
5150
686
Accurate
Adidas
Adio
Airblaster
Airhead
Alien Workshop
Almost
Alpina
Alpinestars
Alps
Altamont
Analog
Anon
Arbor
Arctic Edge
Armada
Arnette
Artec
Ashbury
Atomic
Audex
Avalanche
Axion
Backcountry Access
Bakoda
Bearpaw
Bern
Big Agnes
Billabong
Black Diamond
Black Label
Blind
Bogner
Bond
Bones
Bonfire
Booster
Boulder Gear
Burton
Byerly
Capita
Capix
Cappel
Casual Industrees
Celtek
Chocolate
Chrome
Circa
Cliche
Coal
Coleman
Columbia
Connelly
Craft
Creature
CWB
DaKine
Dalbello
Darkstar
Darn Tough
DC
Deeluxe
Demolition
Descente
DNA
Download
Dragon
Drake
Drop
DSO
Dub
DVD
DVS
Dynastar
Eastern
Electric
Element
Elwood
Emerica
Endeavor
Enjoi
ES
Etnies
Eureka
Extrasport
Eye
F2
Fallen
Fast Wax
FBM
Fischer
Flow
Flybikes
Forum
Foundation
Foursquare
Fourstar
Fox
Fox River
Freestyle
Fresh
FSA
Full Tilt
Fundamental
Gator Boards
Girl
Giro
Globe
Gnu
Gold Coast
GoldCoast
Gran Royale
Gravis
Grenade
GT
Gullwing
Habitat
Head
Helly Hansen
Hitec
HO
Hoffman
Holden
Hurley
Hyperlite
Icelantic
Intense
IPath
Irish Setter
Jeenyus
Jessup
Jet Pilot
Jones
K2
Kampus
Keen
Kelty
Kemper
Kenda
KHE
Kidsnow
KMC
Krooked
L1
Lakai
Lamar
Lange
Leki
Lib Tech
Liberty
Lifetime
Line
Liquid Force
Lizard Skins
Look
LTD
M3
M4
M6
Marker
Marmot
Matix
Maxxis
Merrell
Morrow
Mountain Hardwear
Mystery
Neff
Nike
Nitro
Nitrous
Nixon
Nollie
Nomis
Nordica
Northwave
O'Brien
O'neill
Oakley
Obermeyer
Obey
ODI
Odyssey
Omatic
Orage
Osiris
Otnes
Outdoor Research
Palmer
Patagonia
Phase Five
Pig
Plan B
Planet Earth
Premier
Premium
Primo
Proboardshop
Proline
Protec
Quiksilver
Radar
Rafters
Rainbow
Rave
Rawik
Rayban
Red
Reef
Remind
Revo
Ride
Rip Curl
Ripzone
Rome
Rome - Sierra
Ronix
Rossignol
Roxy
Royal
RVCA
Ryders
S4
Salomon
Santa Cruz
Sanuk
Sapient
Saxx
Schwinn
SE
Sector 9
Sessions
Sierra
Sierra Designs
Sierra Sports
Signal
Silence
Sims
Sinz
Skullcandy
Slingshot
Smartwool
Smith
Spacecraft
Special Blend
Spy
Spyder
SST
Standard
Stepchild
Stereo
Stolen
Stormtech
Straight Line
Suncloud
Superfeet
Supra
Surface
Swix
Technine
Tecnica
Tektro
Tensor
Teton
The
The North Face
The Shadow Conspiracy
Think Thank
Thirty Two
Thule
Tres Bien
Trespass
Tresspass
Troy Lee Designs
Tubbs
Union
Vans
VAS
Vasque
Velvet
Venture
Verde
Voile
Volcom
Volkl
Von Zipper
Vonzipper
Wakeside
White Sierra
Wigwam
World Industries
Xposure
Zero
Forums
Snowboards
View All Snowboards
Mens SnowboardsWomens SnowboardsKids and Youth Snowboards
Bindings
View All Snowboard Bindings
Mens BindingsWomens BindingsKids and Youth Bindings
Boots
View All Snowboard Boots
Mens BootsWomens BootsKids and Youth Boots
Skis
View All SkisView All Ski BindingsView All Ski Boots
Clothing
Accessories
Brands
View All Brands