Member Rewards
Extra 10-20% off select Purchases
More Info - Join Now
0 Staff | 9 Members
Live Chat
trusnow
Powered by 398,151 Members
Shopping Forum Out of Stock
username or email password
 Forum Home > TruSnow Staff > Customer Service/ FAQ

Quick Login: Forgot password?

Topic ClosedCome on TruSnow this is terrible service.....

Share/Save/Bookmark



Author
  Topic Search Topic Search  Topic Options Topic Options
DivineDestini View Drop Down
Ski Bum
Ski Bum


Joined: Mar/01/2010
Online Status: Offline
Posts: 8
Direct Link To This Post Topic: Come on TruSnow this is terrible service.....
    Posted: Feb/10/2012 at 3:12am
Dear Trusnow,
Whats happening? I been emailing you guys for the past few days regarding an order I placed on the 2nd of Feb, the small charge verification had already been done pretty much immediately and an email was sent back to me on the 3rd saying that the verification is complete and the order has been sent to the warehouse to be shipped. Now its been almost a week and the order status is still on "Processing Order" I emailed you guys numerous times to ask about the status but none was ever replied....even a "we are looking in to it" email would have been nice to keep me updated....come on fellows, where is the customer service here....I hope i will hear from you guys soon
Back to Top
coolz View Drop Down
Instructor
Instructor
Avatar

Joined: Aug/15/2011
Location: 51
Online Status: Offline
Posts: 1839
Direct Link To This Post Posted: Feb/10/2012 at 3:39am
l dont know why, but it may be a glitch, but their "status' doesnt update. they might have possibly shipped it already, but it still shows as processing. my friend got the order and it was still processing after he received it few weeks later, it showed deliveried
Back to Top
scuddera View Drop Down
Instructor
Instructor
Avatar
hitting my first 5

Joined: Dec/03/2010
Location: 37
Online Status: Offline
Posts: 1134
Direct Link To This Post Posted: Feb/10/2012 at 4:23am
Dude since the House took over I never get a response to there emails. i had an issue with a price adjustment so I called and they told me to email them about it. I sent 3 and never heard sh&t.

I think your best bet with an order is to call. Honestly i dint get what their deal has been lately
Back to Top
derbytownjoe View Drop Down
Expert Members
Expert Members
Avatar

Joined: Apr/07/2009
Location: 5
Online Status: Offline
Posts: 2165
Direct Link To This Post Posted: Feb/10/2012 at 4:33am
i agree that there seems to be a breakdown in communication with emails...

id suggest calling the customer service number, or try to chat with a staff member when they are online.
Im Himmel gibt's kein Bier, drum trinken wir es hier.
Back to Top
jerixrules View Drop Down
TRU Staff
TRU Staff
Avatar

Joined: Dec/06/2011
Online Status: Offline
Posts: 8
Direct Link To This Post Posted: Feb/10/2012 at 7:39am
Hi Johnnie,

I apologize for this mishap. We have replied to two of your emails asking for information about your order. I'd like to get this cleared up for you right away - I don't want to delay this any further.

If possible - please give us a call, or respond to the latest email we have sent.

You can ask for me directly -

Cheers!!

TruSnow Customer Service
Back to Top
derbytownjoe View Drop Down
Expert Members
Expert Members
Avatar

Joined: Apr/07/2009
Location: 5
Online Status: Offline
Posts: 2165
Direct Link To This Post Posted: Feb/10/2012 at 7:46am
you might also try looking in your spam inbox/folder to make sure the emails didnt get overlooked.
Im Himmel gibt's kein Bier, drum trinken wir es hier.
Back to Top
 Post Reply Post Reply

Forum Jump Forum Permissions View Drop Down


Find Us Elsewherex

Daily Giveaway
Sierra Reverse Crew
Sierra Reverse Crew Snowboard
Snowboard
$330.0
Recent Winners
fedordvennngorlummikenezz
  • Follow us on:  (view all)





    TruSnow is upfront

© TruSnow - All Rights Reserved
Snowboards
Snowboards View All

Mens Snowboards Womens Snowboards Kids and Youth Snowboards

Up to 40% Off
Bindings
Snowboard Bindings View All

Mens Bindings Womens Bindings Kids and Youth Bindings

Up to 40% Off
Boots
Snowboard Boots View All

Mens Boots Womens Boots Kids and Youth Boots

Up to 40% Off
Skis
Alpine, Downhill Skis View All

Mens Skis Womens Skis Kids and Youth Skis

Cross Country Skis


Mens Skis Womens Skis Kids and Youth Skis

Up to 40% Off On Skis
Bindings
Alpine, Downhill Ski Bindings View All

Mens Bindings Womens Bindings Kids and Youth Bindings

Cross Country Bindings


Mens Bindings Womens Bindings Kids and Youth Bindings

Up to 40% Off On Ski Bindings
Boots
Alpine, Downhill Ski Boots View All

Mens Boots Womens Boots Kids and Youth Boots

Cross Country Boots


Mens Boots Womens Boots Kids and Youth Boots

Up to 40% Off On Ski Boots
Skis
View All SkisView All Ski BindingsView All Ski Boots
Accessories

Up To 40% Off On Accessories
Brands
View All Brands
24/7
2XL
4Frnt
5150
686
Academy
Accurate
Adidas
Adio
Airblaster
Airhead
Alien Workshop
Almost
Alpina
Alpinestars
Alps
Altamont
Analog
Anon
Aquaglide
Arbor
Arctic Edge
Armada
Artec
Ashbury
Atomic
Audex
Avalanche
Axion
Backcountry Access
Bakoda
Bearpaw
Bern
Big Agnes
Billabong
Black Diamond
Black Label
Blind
Bogner
Bond
Bones
Bonfire
Booster
Boulder Gear
Burton
Byerly
Capita
Capix
Cappel
Casual Industrees
Celtek
Chocolate
Chrome
Circa
Cliche
Coal
Coleman
Columbia
Connelly
Craft
Creature
CWB
DaKine
Dalbello
Darkstar
Darn Tough
DC
Deeluxe
Demolition
Descente
DNA
Download
Dragon
Drake
Drop
DSO
Dub
DVD
DVS
Dynastar
Eastern
Electric
Element
Elwood
Emerica
Endeavor
Enjoi
ES
Etnies
Eureka
Extrasport
Eye
F2
Fallen
Fast Wax
FBM
Fischer
Flip
Flow
Flybikes
Forum
Foundation
Foursquare
Fourstar
Fox
Fox River
Freestyle
Fresh
FSA
Full Tilt
Fundamental
Gator Boards
Girl
Giro
Globe
Gnu
Gold Coast
GoldCoast
Gran Royale
Gravis
Grenade
GT
Gullwing
Habitat
Head
Helly Hansen
Hitec
HO
Hoffman
Holden
Hurley
Hyperlite
Icelantic
Independent
Intense
IPath
Irish Setter
Jeenyus
Jessup
Jet Pilot
Jones
K2
Kampus
Keen
Kelty
Kemper
Kenda
KHE
Kidsnow
KMC
Krooked
Krux
L1
Lakai
Lamar
Lange
Leki
Lib Tech
Liberty
Lifetime
Line
Liquid Force
Lizard Skins
Look
LTD
Lucky
M3
M4
M6
Marker
Marmot
Matix
Maxxis
Merrell
Mob
Morrow
Mountain Hardwear
Mystery
Neff
Nike
Nitro
Nitrous
Nixon
Nollie
Nomis
Nordica
Northwave
O'Brien
O'neill
Oakley
Obermeyer
Obey
ODI
Odyssey
Omatic
Orage
Osiris
Otnes
Outdoor Research
Palmer
Patagonia
Phase Five
Pig
Plan B
Planet Earth
Pow
Premier
Premium
Primo
Proboardshop
Proline
Protec
Quiksilver
Radar
Rafters
Rainbow
Rave
Rawik
Rayban
Red
Reef
Remind
Revo
Ricta
Ride
Rip Curl
Ripzone
Rome
Rome - Sierra
Ronix
Rossignol
Roxy
Royal
RVCA
Ryders
S4
Salomon
Santa Cruz
Sanuk
Sapient
Saxx
Schwinn
SE
Sector 9
Sessions
Sierra
Sierra Designs
Sierra Sports
Signal
Silence
Sims
Sinz
Skullcandy
Slingshot
Smartwool
Smith
Spacecraft
Special Blend
Sportsstuff
Spy
Spyder
SST
Standard
Stepchild
Stereo
Stolen
Stormtech
Straight Line
Suncloud
Superfeet
Supra
Surface
Swix
Technine
Tecnica
Tektro
Tensor
Teton
The
The North Face
The Shadow Conspiracy
Thirty Two
Thule
Tres Bien
Trespass
Tresspass
Troy Lee Designs
Tubbs
Union
Vans
VAS
Vasque
Velvet
Venture
Verde
Voile
Volcom
Volkl
Von Zipper
Vonzipper
Wakeside
White Sierra
Wigwam
World Industries
Xposure
Zero
Forums
Snowboards
View All Snowboards
Mens SnowboardsWomens SnowboardsKids and Youth Snowboards
Bindings
View All Snowboard Bindings
Mens BindingsWomens BindingsKids and Youth Bindings
Boots
View All Snowboard Boots
Mens BootsWomens BootsKids and Youth Boots
Skis
View All SkisView All Ski BindingsView All Ski Boots
Clothing
Accessories
Brands
View All Brands