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IsTruSnow not taking orders-- |
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snowj720 
Instructor 
Wish it was cold in my backyard all year long..... Joined: Jan/28/2009 Location: 36 Online Status: Offline Posts: 2084 |
 Quote  Reply
 Topic: IsTruSnow not taking orders--Posted: Feb/26/2012 at 5:33pm |
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Having trouble ordering. I get to the "do not hit refresh" screen, then plain white page with text of the shipping options. I've tried it on a laptop, pc, and two other devices.
They having site issues? Anyone else have any issues like that? Or am I special?
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derbytownjoe
Expert Members 
Joined: Apr/07/2009 Location: 5 Online Status: Offline Posts: 2151 |
Quote Reply
Posted: Feb/27/2012 at 12:32pm |
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might just be a site issue during the updates.... ie new product....
try asking a staff
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Im Himmel gibt's kein Bier, drum trinken wir es hier.
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sixpoint
Local 
Joined: Dec/12/2008 Location: 23 Online Status: Offline Posts: 350 |
Quote Reply
Posted: Feb/27/2012 at 12:48pm |
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I have had the same problem on Friday Sat & now today. I try to submit the order and get a mostly blank white screen w a few error messages at the top
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Sintexo
Instructor
Joined: Jul/24/2008 Location: 28 Online Status: Offline Posts: 3208 |
Quote Reply
Posted: Feb/27/2012 at 1:00pm |
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I've definitely run into a bunch of bugs since they added stock (specifically if I try and use the login button in the little gray bar at the top of the page, I get an HTTP error), so it wouldn't surprise me if this was another one.
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derbytownjoe
Expert Members
Joined: Apr/07/2009 Location: 5 Online Status: Offline Posts: 2151 |
Quote Reply
Posted: Feb/27/2012 at 1:02pm |
the gray login bar has given me errors for over a year now... so i just go to the tip right and click on login.... thats the only way ive been able to login successfully on a reg basis...
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Im Himmel gibt's kein Bier, drum trinken wir es hier.
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Sintexo
Instructor
Joined: Jul/24/2008 Location: 28 Online Status: Offline Posts: 3208 |
Quote Reply
Posted: Feb/27/2012 at 1:09pm |
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Hmmm not sure if I'm being dumb, or if we're actually talking about the same button haha. Which are you talking about, cause this is the one I'm getting errors with.
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derbytownjoe
Expert Members
Joined: Apr/07/2009 Location: 5 Online Status: Offline Posts: 2151 |
Quote Reply
Posted: Feb/27/2012 at 1:17pm |
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ahhhh icicic... no THAT one is the only one that i can log in with.....
the one that doesnt work for me comes up on the left/middle and asks for your log in...
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Im Himmel gibt's kein Bier, drum trinken wir es hier.
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Sintexo
Instructor
Joined: Jul/24/2008 Location: 28 Online Status: Offline Posts: 3208 |
Quote Reply
Posted: Feb/27/2012 at 1:19pm |
Ah yes I know the one. I think it only shows up when you're on the forums page... maybe? But yea that one doesn't work for me either. I get the error page with the one in the top right now, but if i hit back, it takes me to the same page - except I'm logged in. So it works I guess, but really annoyingly.
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icymallard
Local
Joined: Feb/03/2009 Location: 32 Online Status: Offline Posts: 1391 |
Quote Reply
Posted: Feb/27/2012 at 1:34pm |
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According to staff, the cart is having issues. Try again tomorrow I guess. I thought it was just me...
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goofy
Local
Joined: Mar/02/2008 Location: 24 Online Status: Offline Posts: 529 |
Quote Reply
Posted: Feb/27/2012 at 1:39pm |
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i was having issues too, but i just made a purchse about ten minutes ago so i guess the sites back.... try it out now
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PowderMonkey
Local
Joined: May/06/2009 Location: 19 Online Status: Offline Posts: 203 |
Quote Reply
Posted: Feb/27/2012 at 2:04pm |
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I've been having trouble with that one too. When I log in it says error but if you just type trusnow.com back into the browser and hit return it goes back to the home page and you will be logged in.
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bjvinson
Local
Joined: May/03/2009 Location: 7 Online Status: Offline Posts: 137 |
Quote Reply
Posted: Feb/27/2012 at 2:33pm |
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I was getting a weird screen after logging in on Saturday and Sunday - not sure if the problems were linked but all is well now
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BudAshes
Instructor
Joined: Jan/17/2010 Location: 18 Online Status: Offline Posts: 2671 |
Quote Reply
Posted: Feb/27/2012 at 2:46pm |
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Looks like the checkout is broken for a while.
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snowj720
Instructor
Wish it was cold in my backyard all year long..... Joined: Jan/28/2009 Location: 36 Online Status: Offline Posts: 2084 |
Quote Reply
Posted: Feb/28/2012 at 7:41pm |
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Sweet, just got the order placed. Thanks guys, just thought my pc (and laptop) was being a turd again.
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PowderMonkey
Local
Joined: May/06/2009 Location: 19 Online Status: Offline Posts: 203 |
Quote Reply
Posted: Feb/29/2012 at 8:49pm |
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I'm still getting the error message when I log in, this is getting annoying. oh well.
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Angry Midget Yo
Instructor
Tailpress at Mammoth! Joined: Mar/16/2010 Location: 19 Online Status: Offline Posts: 5177 |
Quote Reply
Posted: Feb/29/2012 at 10:04pm |
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Or maybe they ran out of stock or has disabled their cart to catch up on their orders.
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rurchan
Local
Tail Press Joined: Jan/06/2011 Location: 19 Online Status: Offline Posts: 1266 |
Quote Reply
Posted: Feb/29/2012 at 11:03pm |
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so when is the shopping cart stuff going to be up and running?
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panther
Instructor
Joined: Feb/02/2010 Location: 45 Online Status: Offline Posts: 2175 |
Quote Reply
Posted: Feb/29/2012 at 11:09pm |
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it turns out that the whole site is effed...the only thing i come here for is the forums, it's entertaining. the selection is no where near as good as dogfunk/backcountry, the prices are no better than can be found on anything on departmentofgoods.com, the customer service has diminished since the house took over, and there are numerous errors all over the website. i hate to say it, and it sounds so pretentious and cliche, but sierra was great, TruSnow isn't...they need to get their act together
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jerixrules
TRU Staff 
Joined: Dec/06/2011 Online Status: Offline Posts: 8 |
Quote Reply
Posted: Mar/01/2012 at 2:59pm |
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Hi Panther, I definitely apologize for the site being down for you guys! We definitely would like to know when these things are going on, so thanks for posting this thread.
Just so you guys are aware, the TruSnow staff tries to read these, but keep in mind, Web Errors like this will happen on any site. We worked it all out, and everything should be back to normal. If anyone has any kind of trouble with placing orders, or trouble with ANYTHING - the best way to get your issue handled, is to actually give us a call. It's your fastest way to help. =) If you need anything - feel free to contact me, or Keisha, or Lia, or Allie, or Any one of the staff members. We'd love to help you! Cheers! Jeri x130 1-866-986-7669 |
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