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Topic ClosedIsTruSnow not taking orders--

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snowj720 View Drop Down
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Wish it was cold in my backyard all year long.....

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Direct Link To This Post Topic: IsTruSnow not taking orders--
    Posted: Feb/26/2012 at 3:33pm
Having trouble ordering.  I get to the "do not hit refresh" screen, then plain white page with text of the shipping options.  I've tried it on a laptop, pc, and two other devices.
They having site issues?  Anyone else have any issues like that? Or am I special?Confused
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derbytownjoe View Drop Down
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Direct Link To This Post Posted: Feb/27/2012 at 10:32am
might just be a site issue during the updates.... ie new product....

try asking a staff
Im Himmel gibt's kein Bier, drum trinken wir es hier.
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sixpoint View Drop Down
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Direct Link To This Post Posted: Feb/27/2012 at 10:48am
I have had the same problem on Friday Sat & now today.    I try to submit the order and get a mostly blank white screen w a few error messages at the top
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Direct Link To This Post Posted: Feb/27/2012 at 11:00am
I've definitely run into a bunch of bugs since they added stock (specifically if I try and use the login button in the little gray bar at the top of the page, I get an HTTP error), so it wouldn't surprise me if this was another one.
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Direct Link To This Post Posted: Feb/27/2012 at 11:02am
Originally posted by Sintexo

I've definitely run into a bunch of bugs since they added stock (specifically if I try and use the login button in the little gray bar at the top of the page, I get an HTTP error), so it wouldn't surprise me if this was another one.

the gray login bar has given me errors for over a year now... so i just go to the tip right and click on login....
thats the only way ive been able to login successfully on a reg basis...
Im Himmel gibt's kein Bier, drum trinken wir es hier.
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Direct Link To This Post Posted: Feb/27/2012 at 11:09am
Hmmm not sure if I'm being dumb, or if we're actually talking about the same button haha.  Which are you talking about, cause this is the one I'm getting errors with.

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derbytownjoe View Drop Down
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Direct Link To This Post Posted: Feb/27/2012 at 11:17am
ahhhh icicic... no THAT one is the only one that i can log in with.....

the one that doesnt work for me comes up on the left/middle and asks for your log in...
Im Himmel gibt's kein Bier, drum trinken wir es hier.
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Direct Link To This Post Posted: Feb/27/2012 at 11:19am
Originally posted by derbytownjoe

ahhhh icicic... no THAT one is the only one that i can log in with.....

the one that doesnt work for me comes up on the left/middle and asks for your log in...

Ah yes I know the one.  I think it only shows up when you're on the forums page... maybe?  But yea that one doesn't work for me either.  I get the error page with the one in the top right now, but if i hit back, it takes me to the same page - except I'm logged in.  So it works I guess, but really annoyingly.
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Direct Link To This Post Posted: Feb/27/2012 at 11:34am
According to staff, the cart is having issues. Try again tomorrow I guess. I thought it was just me...
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Direct Link To This Post Posted: Feb/27/2012 at 11:39am
i was having issues too, but i just made a purchse about ten minutes ago so i guess the sites back.... try it out now
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Direct Link To This Post Posted: Feb/27/2012 at 12:04pm
I've been having trouble with that one too. When I log in it says error but if you just type trusnow.com back into the browser and hit return it goes back to the home page and you will be logged in.
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Direct Link To This Post Posted: Feb/27/2012 at 12:33pm
I was getting a weird screen after logging in on Saturday and Sunday - not sure if the problems were linked but all is well now
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Direct Link To This Post Posted: Feb/27/2012 at 12:46pm
Looks like the checkout is broken for a while.
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snowj720 View Drop Down
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Direct Link To This Post Posted: Feb/28/2012 at 5:41pm
Sweet, just got the order placed.   Thanks guys, just thought my pc (and laptop) was being a turd again.
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Direct Link To This Post Posted: Feb/29/2012 at 6:49pm
I'm still getting the error message when I log in, this is getting annoying. oh well.
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Direct Link To This Post Posted: Feb/29/2012 at 8:04pm
Or maybe they ran out of stock or has disabled their cart to catch up on their orders.  
Sessions sucks hairy monkey balls, the end.
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Direct Link To This Post Posted: Feb/29/2012 at 9:03pm
so when is the shopping cart stuff going to be up and running?
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Direct Link To This Post Posted: Feb/29/2012 at 9:09pm
it turns out that the whole site is effed...the only thing i come here for is the forums, it's entertaining.  the selection is no where near as good as dogfunk/backcountry, the prices are no better than can be found on anything on departmentofgoods.com, the customer service has diminished since the house took over, and there are numerous errors all over the website.  i hate to say it, and it sounds so pretentious and cliche, but sierra was great, TruSnow isn't...they need to get their act together
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Direct Link To This Post Posted: Mar/01/2012 at 12:59pm
Hi Panther, I definitely apologize for the site being down for you guys! We definitely would like to know when these things are going on, so thanks for posting this thread.

Just so you guys are aware, the TruSnow staff tries to read these, but keep in mind, Web Errors like this will happen on any site. We worked it all out, and everything should be back to normal.

If anyone has any kind of trouble with placing orders, or trouble with ANYTHING - the best way to get your issue handled, is to actually give us a call. It's your fastest way to help.

=)

If you need anything - feel free to contact me, or Keisha, or Lia, or Allie, or Any one of the staff members. We'd love to help you!


Cheers!



Jeri x130
1-866-986-7669
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