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No price adjustment and canceled order, shady yo~ |
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Angry Midget Yo 
Instructor 
Tailpress at Mammoth! Joined: Mar/16/2010 Location: 19 Online Status: Offline Posts: 5166 |
 Quote  Reply
 Topic: No price adjustment and canceled order, shady yo~Posted: Dec/06/2012 at 3:40pm |
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My 2 latest orders within 30 days qualify for the price adjustment, but it's not giving me the option of applying one and I have sent a message to customer support but it has been like over a week and still no response. Plus my most recent order was canceled because apparently they're trying to sell more than what they have in stock. So, still waiting...
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Sintexo
Instructor
Joined: Jul/24/2008 Location: 28 Online Status: Offline Posts: 3207 |
Quote Reply
Posted: Dec/06/2012 at 4:00pm |
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I thought price adjustments stopped after Sierra was bought out.
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humblerooster
Local 
Joined: Jan/02/2012 Location: 16 Online Status: Offline Posts: 1014 |
Quote Reply
Posted: Dec/06/2012 at 4:15pm |
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This is really hindering their sales and future sales. This is not the first time I heard about the selling more than they have in stock issue.
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Angry Midget Yo
Instructor
Tailpress at Mammoth! Joined: Mar/16/2010 Location: 19 Online Status: Offline Posts: 5166 |
Quote Reply
Posted: Dec/07/2012 at 10:31am |
No, the price adjustment still works. I did it a month ago but now it's not doing it anymore. I know right? They should keep account of how much they have in stock like most sites.
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BunnySloper
Ski Bum 
Love my new Bern helmet! Joined: Jan/20/2009 Location: 19 Online Status: Offline Posts: 672 |
Quote Reply
Posted: Dec/07/2012 at 11:11am |
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Honestly, the only reason I come on to trusnow.com anymore is for the forum. I don't even browse or even thought about shopping on here anymore.
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In Pacific NW for part of the 2012/2013 Season.
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dvdngu
Instructor
Joined: Feb/09/2010 Location: 19 Online Status: Offline Posts: 1842 |
Quote Reply
Posted: Dec/07/2012 at 11:40am |
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Email customer service or hit em up in chat when you can! Just b e persistent and they'll respond.
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Commissar
Local
Joined: Feb/08/2011 Location: Iowa Online Status: Online Posts: 1173 |
Quote Reply
Posted: Dec/07/2012 at 12:01pm |
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I have never had a problem with any of my orders, however I usually shop elsewhere because TruSnow is not that competitive to other internet stores.
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Angry Midget Yo
Instructor
Tailpress at Mammoth! Joined: Mar/16/2010 Location: 19 Online Status: Offline Posts: 5166 |
Quote Reply
Posted: Dec/12/2012 at 2:45pm |
Funny, customer service is suppose to serve you instead you have to hound them instead to get some service. #fail Also, this is their subforum and still no response. #megafail
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coolz
Local
Joined: Aug/15/2011 Location: 51 Online Status: Offline Posts: 1546 |
Quote Reply
Posted: Dec/12/2012 at 4:32pm |
+1 You could ask for price match, but that in itself takes awhile too |
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gunda pickle
Local
Joined: Nov/27/2009 Location: 32 Online Status: Offline Posts: 280 |
Quote Reply
Posted: Dec/12/2012 at 5:50pm |
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When I first joined the forum SS had some redonkulous prices that could not be beat.
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kirium81
Local
Joined: Feb/19/2009 Location: 19 Online Status: Offline Posts: 574 |
Quote Reply
Posted: Dec/13/2012 at 2:04pm |
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customer service here has definitely been subpar. I recently purchased and it took 3 days to actually ship. Don't get me started on resetting my free goggle coupon, still trying to do that. Like bunny sloper said, I now just come here out of habit of going to the forums.
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Its not fun unless its sketchy
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scuddera
Instructor
hitting my first 5 Joined: Dec/03/2010 Location: 37 Online Status: Offline Posts: 1134 |
Quote Reply
Posted: Dec/13/2012 at 2:14pm |
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I had it happen to me. Same kind of deal it was only like 5 bucks so I didnt lose sleep over it but I get where you are coming from. I would have atleast liked a response
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Angry Midget Yo
Instructor
Tailpress at Mammoth! Joined: Mar/16/2010 Location: 19 Online Status: Offline Posts: 5166 |
Quote Reply
Posted: Dec/14/2012 at 10:48am |
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Finally got a response but they ignored to look into the price adjustments I was referring to...I don't need a price adjustment for one I already received...
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letourneau41
Instructor
Good Day In The Backcountry Joined: Nov/29/2009 Location: 9 Online Status: Offline Posts: 1289 |
Quote Reply
Posted: Dec/14/2012 at 11:10am |
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Customer Service has been on a decline here for awhile. Hopefully they get things turned around soon.
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"Sign up for the Daily give away at Thrive. http://www.thrivesnowboards.com/rp/66964"
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Angry Midget Yo
Instructor
Tailpress at Mammoth! Joined: Mar/16/2010 Location: 19 Online Status: Offline Posts: 5166 |
Quote Reply
Posted: Dec/29/2012 at 1:36pm |
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Still waiting on a reply...
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haiv143
Local
Joined: Mar/01/2007 Location: 9 Online Status: Offline Posts: 1083 |
Quote Reply
Posted: Dec/29/2012 at 3:33pm |
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Why don't you call them up and ask for Lia. She's informative and helpful too. If not, she can get you to a supervisor.
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Angry Midget Yo
Instructor
Tailpress at Mammoth! Joined: Mar/16/2010 Location: 19 Online Status: Offline Posts: 5166 |
Quote Reply
Posted: Feb/22/2013 at 1:38pm |
Even she wasn't helpful and supposedly even had to ask her supervisor to look it over but it's like they're not even listening and keep saying the same stuff which does not answer my questions.
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sdwc96
Ski Bum
Joined: Dec/09/2010 Location: 18 Online Status: Offline Posts: 664 |
Quote Reply
Posted: Feb/26/2013 at 8:01pm |
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i spoke to Lia today actually about an issue i had with my order. she was great and super helpful. hopefully they can source the stock for your order soon and you get things worked out.
and im just curious, the price adjustment only works within changes in prices on the website right? its not like a price match or anything like that right? |
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lucycandy
Lift Op. 
Joined: Mar/16/2013 Online Status: Offline Posts: 7 |
Quote Reply
Posted: Mar/16/2013 at 1:59am |
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Thank you for this report. If they see them, I asked the legal character ... maybe I will end back up with me ... or someone ... ... things happen .. ____________________________________ wow gold|diablo 3 gold|wow gold kaufen|GW2 Gold |
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