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No price adjustment and canceled order, shady yo~

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Angry Midget Yo View Drop Down
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  Quote Angry Midget Yo Quote  Post ReplyReply Direct Link To This Post Topic: No price adjustment and canceled order, shady yo~
    Posted: Dec/06/2012 at 1:40pm
My 2 latest orders within 30 days qualify for the price adjustment, but it's not giving me the option of applying one and I have sent a message to customer support but it has been like over a week and still no response.  Plus my most recent order was canceled because apparently they're trying to sell more than what they have in stock.  So, still waiting...
Sessions sucks hairy monkey balls, the end.
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  Quote Sintexo Quote  Post ReplyReply Direct Link To This Post Posted: Dec/06/2012 at 2:00pm
I thought price adjustments stopped after Sierra was bought out.
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  Quote humblerooster Quote  Post ReplyReply Direct Link To This Post Posted: Dec/06/2012 at 2:15pm
This is really hindering their sales and future sales. This is not the first time I heard about the selling more than they have in stock issue.
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Angry Midget Yo View Drop Down
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  Quote Angry Midget Yo Quote  Post ReplyReply Direct Link To This Post Posted: Dec/07/2012 at 8:31am
Originally posted by Sintexo

I thought price adjustments stopped after Sierra was bought out.

No, the price adjustment still works.  I did it a month ago but now it's not doing it anymore.  I know right?  They should keep account of how much they have in stock like most sites.  
Sessions sucks hairy monkey balls, the end.
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  Quote BunnySloper Quote  Post ReplyReply Direct Link To This Post Posted: Dec/07/2012 at 9:11am
Honestly, the only reason I come on to trusnow.com anymore is for the forum. I don't even browse or even thought about shopping on here anymore.
In Pacific NW for part of the 2012/2013 Season.
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  Quote dvdngu Quote  Post ReplyReply Direct Link To This Post Posted: Dec/07/2012 at 9:40am
Email customer service or hit em up in chat when you can! Just b e persistent and they'll respond.
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  Quote Commissar Quote  Post ReplyReply Direct Link To This Post Posted: Dec/07/2012 at 10:01am
I have never had a problem with any of my orders, however I usually shop elsewhere because TruSnow is not that competitive to other internet stores.
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Angry Midget Yo View Drop Down
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  Quote Angry Midget Yo Quote  Post ReplyReply Direct Link To This Post Posted: Dec/12/2012 at 12:45pm
Originally posted by dvdngu

Email customer service or hit em up in chat when you can! Just b e persistent and they'll respond.

Funny, customer service is suppose to serve you instead you have to hound them instead to get some service.  #fail

Also, this is their subforum and still no response.  #megafail
Sessions sucks hairy monkey balls, the end.
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  Quote coolz Quote  Post ReplyReply Direct Link To This Post Posted: Dec/12/2012 at 2:32pm
Originally posted by Commissar

I have never had a problem with any of my orders, however I usually shop elsewhere because TruSnow is not that competitive to other internet stores.


+1 You could ask for price match, but that in itself takes awhile too
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gunda pickle View Drop Down
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  Quote gunda pickle Quote  Post ReplyReply Direct Link To This Post Posted: Dec/12/2012 at 3:50pm
When I first joined the forum SS had some redonkulous prices that could not be beat.
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  Quote kirium81 Quote  Post ReplyReply Direct Link To This Post Posted: Dec/13/2012 at 12:04pm
customer service here has definitely been subpar. I recently purchased and it took 3 days to actually ship. Don't get me started on resetting my free goggle coupon, still trying to do that. Like bunny sloper said, I now just come here out of habit of going to the forums. 
Its not fun unless its sketchy
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  Quote scuddera Quote  Post ReplyReply Direct Link To This Post Posted: Dec/13/2012 at 12:14pm
I had it happen to me. Same kind of deal it was only like 5 bucks so I didnt lose sleep over it but I get where you are coming from. I would have atleast liked a response
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Angry Midget Yo View Drop Down
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  Quote Angry Midget Yo Quote  Post ReplyReply Direct Link To This Post Posted: Dec/14/2012 at 8:48am
Finally got a response but they ignored to look into the price adjustments I was referring to...I don't need a price adjustment for one I already received...
Sessions sucks hairy monkey balls, the end.
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  Quote letourneau41 Quote  Post ReplyReply Direct Link To This Post Posted: Dec/14/2012 at 9:10am
Customer Service has been on a decline here for awhile.  Hopefully they get things turned around soon.
"Sign up for the Daily give away at Thrive. http://www.thrivesnowboards.com/rp/66964"
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Angry Midget Yo View Drop Down
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  Quote Angry Midget Yo Quote  Post ReplyReply Direct Link To This Post Posted: Dec/29/2012 at 11:36am
Still waiting on a reply...
Sessions sucks hairy monkey balls, the end.
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  Quote haiv143 Quote  Post ReplyReply Direct Link To This Post Posted: Dec/29/2012 at 1:33pm
Why don't you call them up and ask for Lia. She's informative and helpful too. If not, she can get you to a supervisor.
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Angry Midget Yo View Drop Down
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  Quote Angry Midget Yo Quote  Post ReplyReply Direct Link To This Post Posted: Feb/22/2013 at 11:38am
Originally posted by haiv143

Why don't you call them up and ask for Lia. She's informative and helpful too. If not, she can get you to a supervisor.

Even she wasn't helpful and supposedly even had to ask her supervisor to look it over but it's like they're not even listening and keep saying the same stuff which does not answer my questions. 
Sessions sucks hairy monkey balls, the end.
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sdwc96 View Drop Down
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  Quote sdwc96 Quote  Post ReplyReply Direct Link To This Post Posted: Feb/26/2013 at 6:01pm
i spoke to Lia today actually about an issue i had with my order. she was great and super helpful. hopefully they can source the stock for your order soon and you get things worked out.

and im just curious, the price adjustment only works within changes in prices on the website right? its not like a price match or anything like that right?
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  Quote lucycandy Quote  Post ReplyReply Direct Link To This Post Posted: Mar/15/2013 at 11:59pm

Thank you for this report.
If they see them, I asked the legal character ... maybe I will end back up with me ... or someone ... ... things happen ..






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Angry Midget Yo View Drop Down
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  Quote Angry Midget Yo Quote  Post ReplyReply Direct Link To This Post Posted: May/25/2013 at 11:16am
The saga has ended, they didn't give me a price adjustment though because they said my member discount was big enough which is pretty shady considering if I had bought it later I would of gotten a bigger discount.  Oh well.
Sessions sucks hairy monkey balls, the end.
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  Quote futcoinsboy Quote  Post ReplyReply Direct Link To This Post Posted: Jun/20/2014 at 7:35am
I did it a month ago but now it's not doing it anymore.  I know right?  They should keep account of how much they have in stock like most sites.  

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