Would you recommend Sierra-

Sierra Customer Care Response: Please note, to help us improve our system here any negative post will need to provide some detail so everyone understands the situation, otherwise post may be deleted at a reasonable discretion. 

Thank you,
Sierra Staff

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Another reason not to trust Sierra (and a reason to NOT recommend them to anyone I know) -- my post was just removed...

Why?  Is this an open forum or not?  If you are going to have a thread like this, then you should allow honest responses, positive and negative.

Basically, I had said that, No, I would not recommend Sierra.  In fact, I have already done the opposite.  I have told a family member NOT to order from Sierra because their customer service very poor.

Yes, I would recommend Sierra Snowboard to anyone who is interested in getting into sport or anyone who is looking to upgrade equipment. The kid's buyback program is fantastic. All the staff are excellent. Any online question you post, the staff will respond within 24 hours.

I am a 50 year old female snowboarder who has been in the sport for the last fifteen years. The store, equipment, clothing, online giveaways, and staff are the best.

Bernie

i love sierra :)
Just got my custom x :D:D
pretty quick delivery too even though i had to go through a mail forwarding company

IM in Australia and my shipping of 2 boards was only 3 working days.

Sierra 10/10 from me

shipping was fast

setup cost $350 was advertised here in australia for $850 on special at a shop near me.

Amazing

Already have. My mate bought 2 pairs of forces and 2 forum landers of here thanks to me wooh.

I have.
I told my friend Overkill127 about Sierra and now he is an active member and recently bought a Ride Fleetwood and Ride LX bindings

of course i already told a ton of kids bout it they all love it and are going to buy a lot of stuff

I recommend SS all the time. Anybody that I know or meet knows about SS. I have placed A LOT of orders and have gotten them ALL exactly 7 business days from the time they ship which is usually the next day. Customer service is nice if you call and everyone is always willing to help online. LAST BUT NOT LEAST AWESOME PRICES AND FREE SHIPPING!

Also to anyone that has had a "bad" experience here and wont come back, its alright because you left more for the people who are actually going to get their items and appreciate the sweet prices and awesome people that work here. Just remember SS staff are humans too and mistakes can happen so be nice

AMEN TO SIERRA!!!!

without a doubt   YES!

i recommend sierra to all my friends. a friend of mine actually just ordered a new board, boots, and bindings from here 

I just recently found this site not too long ago and i've been already recommending this to friends and family. Not to mention bought a Vapor 08, the board i was trying to find for cheap for a while. While there are other sites that's similar, none of them can beat this price and still have a large stock in sizes as well. Just really regretting not finding this site earlier.

I have already recommended Sierra to my family and friends.

I would still recommend Sierra.  I have had a few problems with recent orders, (oversold, site function) and I understand the situation with the sale and the website glitches etc.  While I am not pumped about the issues, after contacting Sierra they have always offered fair and satisfactory resolutions. 

I was recommended here last night and I'm already recommending others.

SS is the best online store that I have visited and bought from and probably will ever. They have great service, everything is priced amazingly, and plus free shipping. Also the forum community is great. I highly recommend this cite to all my friends those that just getting into snowboarding and those that have been doing it for a while.

Sierra is top notch!

All my orders have been shipped within the 24hrs, and always arrive on time. sometimes even faster!
The staff is more than helpful, very knowledgeable & dedicated AND they actually care :-)
They have great goals as a company, and they take responsibility for any issues that arise - they deal with it, and try to prevent it from happening again.

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* on a side note, i would like to recommend no one shop at tightboards.com (boardparadise.com), I placed and order for some snowpants with them, and you have to call to confirm your order with them... because apparently they get a lot of fraud? I never received a notification that my order was shipped so I spent about 2 days trying to reach them. their phone service is horrible and I needed to know if it was shipped or not because I had to drive to NY to pick it up (along with another package that was ALREADY at the UPS store). I left numerous messages and emails asking them to get in touch with me. The staff was nice when I actaully reached them - they never answered any of my msgs. I was given a partial tracking number for my order (oops they forgot some numbers so it was useless to have). at the end of our conversation I mentioned that I had some beef and that their phone service was horrible. The lady who was very nice then got very snappy and offended. and pretty much hung up on me... im pretty sure they have no inention of improving their customer service.

Also, they list items on their website as 'in stock' but they have them shipped by the manufaturer so they dont actually even have them in store. for example, my brother ordered some Union Force-MC's from them at a great price. so he did... he waited and waited. nothing happened. nothing was shipped. theyre impossible to reach, after many days of trying he asked me if i could call them. their phone service basically tells you you are in a que for 5, you wait on hold for a minute and a half - then you get a phone inbox you can either leave a msg (that they wont respond to) or you can call them back and wait on hold for 1.5mins and do it all over again. so i called them for about half an hour... thats like 15 calls. finally talked with someone. they explained that they send the order to the manufac (Union)... so i called union and they were in fact doing this and they hadent recieved the order yet.

Turns out there were no MC's left - and its been over a month and my brother has still not been refunded for his order. I have to spend some time today on the phone trying to reach them again. lovely. I try to keep a temper when calling these places but its hard. I know its not the CS peoples fault, but their company is so difficult to deal with... its frustrating.

thats my .02$ (CND hah)...

I just had my first experience purchasing with Sierra and I must say that I'm impressed!

After I made my purchase there was drastic price drop, so I emailed Sierra about this and got a response with a gift card for the difference within a day!  No runaround whatsoever!  In this day and age, that's amazing!  I will continue to check and make Sierra my number one choice in the future!

SS has the best selection and prices that I know of in NorCal. I recommend it to everyone I know, even though it's about a two hour drive. At least it's on the way to Tahoe.

Sure, I would recommend Sierra as the prices on sale items cannot be beat and the forums have a lot of knowledgeable members. But in the same breath I would also voice my concern about the slow shipping and poor email support. Let me explain.


I placed my first two orders with Sierra on 1/15/09 which was a Thursday at 4:06 am and 4:10 am Eastern Time (1:06 am and 1:10 am Pacific Time which is where Sierra is). Now according to the Help Center - Orders placed at or before noon Monday-Friday will be sent out that day. So I figure great, they will go out Thursday and arrive in more than enough time for my snowboarding trip on the 25th.  Well I checked the tracking on Friday and it says the same thing as it did Friday - "Billing Information Received". I figured something happened for what ever reason and they would go out Friday. WRONG! So now I know they will not go out until Monday. OK, no problem. If they go out Monday they should still get to me by Friday. 2 days before I leave on my trip. Well they end up leaving Monday afternoon but are not due to arrive until the 26th. Now I understand that once UPS has them that it is in their hands but they sat at Sierra for two days!
I sent Sierra an email Monday night at 10:44 Eastern time asking what gives expecting a reply email Tuesday only to receive nothing!


But it gets better. 1/17/09 I end up ordering a set of Burton Freestyles. Now Sierra says if an order is placed on a weekend, it will go out Monday. Well it is now well past closing time on Tuesday and it still has not been shipped! Now the bindings would have been nice to take as they are for my brother as a gift but they won't be here in time.


Now I understand that Sierra has been getting busy but I've worked retail and maybe some part time seasonal help is needed. I also understand that mistakes happen but both my orders were delayed in shipping and my inquiry email not replied to. I will say again though, the prices are phenomenal and are hands down the best but there are problems with the shipping and email support.


Follow up: A thank you is in order to Sierra. After speaking with UPS about having the package held at my local hub vs home delivery, I phoned Sierra as only the shipper can make that change to which was done within 20 minutes or so(got a call back to let me know was taken care of). I also asked about the email and why there hasn't been a response. As it turns out, they never got it. I sent another email and received prompt replies to everyone of them. I have also placed 3 subsequent orders which were all shipped with the quickness.

To sum up, Sierra made everything right and surpassed my expectations. They continue to as well with amazing prices, free shipping, and not to mention all the free gear they giveaway. How many shops do you know of that give stuff away EVERYDAY! Last week they gave away one complete setup(boots, bindings, board) of your choice everyday!!! Wild!


Thanks to Mike and everyone at Sierrasnowboard.com

sierra is awesome, of course i'd reccomend it

Can someone please edit the title. It's embarassing to see the word recommend spelled wrong.

I would definitely recommend Sierra.

I just bought my new board and 2 sets of bindings from them. Very fast on the shipping and everything was perfect. When i placed my board order i had called in with some questions and the customer service was top notch! Killer prices and free shipping you cant go wrong!