Warranty Policies
Most manufactures warranty a product for 1 year, some last as long as 5 years.
For those of you who are trying to warranty a product please look over the list below to make sure your
item is covered. Please note that Trusnow.com does not make the final decision in warranty matters, it is
the manufacturer's decision whether a product meets the warranty qualifications.
Manufactures exclude the following from warranty coverage; examples are viewable below:
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Damage caused by misuse, abuse or neglect.
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Damage caused by improper mounting or adjustment of the bindings
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Damage caused from chairlift breakage
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Normal wear and tear.
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Damage caused by anything other than defects in material or workmanship.
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Damage caused by use of solvents or adhesives.
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Damage caused by use on hardware for mounting bindings.
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Any and all claims for consequential or incidental damages.
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Any modifications you made.
Submitting a warranty to Trusnow.com
Start your warranty:
Please print the Trusnow Warranty Claim form.
(Click Here for PDF).
Include detailed information on the damage and where the damage is specifically located, also note: The
information you provide must match the information on the original order. If we can’ t find your original
order information, we will not be able to process your request. Please print clearly.
Place completed Warranty Claim form and merchandise into a box for shipping. Return the box to us via
FedEx or UPS ground and please remember to save the tracking number for your records.
Address to:
Trusnow Warranty Department
200 S Owasso Blvd. E
St. Paul, MN 55117
Time Period:
Once your item is received our warranty specialist will review the item and the damages to see if the
warranty is covered. Please keep in mind that the review process can take up to 30 days.
If the merchandise is covered under warranty:
We will replace the warranted merchandise with the same make and model whenever possible. If the
item is not available, you will receive a credit in the form of a Gift Card that can be used to purchase a
replacement item.
If the merchandise is NOT covered under warranty:
You will be called and informed that the Manufacturer did not cover your item. At your request, we will
return your merchandise to you via Fed Ex.
You can see more details about each Manufactures specific warranty by clicking on the Brand:
Prior to returning your equipment to Trusnow.com for warranty review, please use the following situations
as a guide in which manufacturers will not honor the warranty of a product (based on our experience).
Click on the pictures to view real examples!
Board-to-Board Impact
As with a car door ding, these things happen all too often. You and your buddies are waiting for your turn
in the lift line when some dude enters into the line a bit too fast and whacks into the back of your board.
In some cases this will cause the board to chip and in extreme cases an impact with enough force may
cause the edge to separate from the board. The easiest way to identify this type of damage is by the contact
markings that are made from someone else's edges. This type of damage is not covered by manufacturer's
warranty.
Trusnow Tip : Try to pay attention to the people around you. Your buddies and others close by are usually
the culprits causing the problems. And if someone does nick up your board, take a deep breath, understand
it for the accident that it was. Then, lightly file down any rough spots around effected area so that these do
not peel further and serve to aggravate the problem.
Board-to-Object Impact
Damage to your snowboard is not always someone else's fault. Most of the time you, as the rider,
need to face the music. You may find yourself out riding the backcountry on a warm spring day with
slightly less than ideal snow cover. It is exactly these types of conditions when the rocks, normally
covered by snow, seem to find their way to the surface or lie in wait just beneath. As you cruise
along, the base of your board may impact these rocks. The result of this impact may be simple base
gouges, edge bending, or a separation of your edges away from the board. Tell tail signs of this type
of damage are detected by a scratch (or scratches) on the bottom leading to, or originating from, the
affected area of the board.
This is definitely an unfortunate mishap and one that all who have
ventured into the backcountry or cut through some trees have incurred. However, this type of
damage is not covered by manufacturer's warranty.
Trusnow Tip: Take your time and check out the line you're going to take before heading down.
Know your snow depth and terrain! This is not only the safe route, but it is also the least costly way to ride.
If you do bang up the board, see if your local shop can fix it up - you'd be surprised what a little epoxy and
a set of clamps can take care of.
Rails, Boxes, and Natural Terrain
Freestyle snowboarding is a huge part of the today's riding scene. Rail riding is now commonplace
and has become very popular. All riders should be aware that any time your board comes in contact
with a solid structure of any kind, the manufacturer will not warranty any damage or wear to your
board. Structures can cause serious damage to your board including: scratches, bending, denting,
Rolling separating your edge on a
rolling, or the edge completely separating from the board.
rail or any object is commonly a result of not having your board totally centered on a rail when
initially hitting it. Bending or denting your rail occurs by coming up short on a rail and slamming the
edge of you board into the rail. This type of damage is not covered by manufacturer's warranty.
Trusnow Tip #1: Keep your eyes open. Watch out for trees, poles, mountain goats or any other
objects that could damage your board.
Trusnow Tip #2: If your base takes a gouge, grab some P-tex and fill it in. And if your edges get scratched
or worn, a file will work miracles.
"Nose-Dive" Nose Breaks
In this scenario, let's say that you're having a great day in the park. You decide to hit the big kicker and go for a corked 900. The only problem is that you miss the cork and bury the nose of the board into the top of the jump. In doing so the impact of your unplanned landing causes the nose or tail to flex backward; or in essence under itself. Structurally this is not the direction that a snowboard was designed to flex and this force will ultimately break it. If you bend the board in such a manner other than the designers had intended, the board will break. This type of damage is not covered by manufacturer's warranty.
Trusnow Tip: Know your limits and your landing. Your board is designed to flex a certain way and it's not backwards. Manufacturers won't warranty this type of break.
Intentional Abuse
Now we know that customers of The House would never do this, but it is widely known within the industry that some individuals will try to completely destroy their snowboards it in hopes of getting it covered under manufacturer warranty. This will not work.
Breaking the board more than it had already been damaged is a common tactic used by some riders. This type of damage is not covered by manufacturer's warranty.
Trusnow Tip: Don't do it! Duh!
"The Boot Sheath"
Anybody who has snowboarded knows that your back foot must be taken out of the binding when riding up on the lift. In doing so the weight of the board is put on your front foot and leg. What a pain, literally! The tension on your leg forces you to alleviate the pressure any way you can, and the easiest way is to rest your board on your back foot. Who knew that your back foot is nature's perfect board rest? When you do this however, you are sawing away at the top of your boot. Your board has a 90-degree metal edge that can easily cut through your boot. This type of damage is not covered by manufacturer's warranty.
Trusnow Tip: This wear on your back boot is the most common boot problem that manufacturers see. Trusnow, as well as every retailer out there, sells lace protectors that attach to your back boot to counteract this problem. However if you like to gamble with your $100+ boot by saving $4, a quick solution (until you come to your senses) is to put the toe of your back boot under the heel-cup of your rear binding. Either way you look at it, it's all about the lace protector.
* The information concerning warranty is for information purposes only. It does not create or imply a warranty separate from or in addition to the manufacturer's warranty. In all cases, the provisions of the manufacturer's warranty shall control the final decision.
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