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Warranty Policies

Most manufactures warranty a product for 1 year, some last as long as 5 years. For those of you who are trying to warranty a product please look over the list below to make sure your item is covered. Please note that Trusnow.com does not make the final decision in warranty matters, it is the manufacturer's decision whether a product meets the warranty qualifications.

Manufactures exclude the following from warranty coverage; examples are viewable below:

  1. Damage caused by misuse, abuse or neglect.
  2. Damage caused by improper mounting or adjustment of the bindings
  3. Damage caused from chairlift breakage
  4. Normal wear and tear.
  5. Damage caused by anything other than defects in material or workmanship.
  6. Damage caused by use of solvents or adhesives.
  7. Damage caused by use on hardware for mounting bindings.
  8. Any and all claims for consequential or incidental damages.
  9. Any modifications you made.

Submitting a warranty to Trusnow.com



Start your warranty:
Please print the Trusnow Warranty Claim form. (Click Here for PDF). Include detailed information on the damage and where the damage is specifically located, also note: The information you provide must match the information on the original order. If we can’ t find your original order information, we will not be able to process your request. Please print clearly.

Place completed Warranty Claim form and merchandise into a box for shipping. Return the box to us via FedEx or UPS ground and please remember to save the tracking number for your records.

Address to: Trusnow Warranty Department 200 S Owasso Blvd. E St. Paul, MN 55117

Time Period: Once your item is received our warranty specialist will review the item and the damages to see if the warranty is covered. Please keep in mind that the review process can take up to 30 days.

If the merchandise is covered under warranty: We will replace the warranted merchandise with the same make and model whenever possible. If the item is not available, you will receive a credit in the form of a Gift Card that can be used to purchase a replacement item.

If the merchandise is NOT covered under warranty: You will be called and informed that the Manufacturer did not cover your item. At your request, we will return your merchandise to you via Fed Ex.

You can see more details about each Manufactures specific warranty by clicking on the Brand:

 
Armada
Atomic
Burton
Capita
DC
Drake
Dynastar
Fischer
Flow
Forum
4Frnt
GNU
Head
K2(Skis)
K2(Snowboards)
Lange
Lib Tech
Line
 
Nordica
Northwave
Option
Palmer
Quiksilver
Ride
Rome
Rossignol(Skis)
Rossignol(Snowboards)
Roxy
Salomon(Skis)
Salomon(Snowboards)
Santa Cruz
Technica
Thirty Two
Union
Vans
Volkl

Prior to returning your equipment to Trusnow.com for warranty review, please use the following situations as a guide in which manufacturers will not honor the warranty of a product (based on our experience).

Click on the pictures to view real examples!

Board-to-Board Impact

As with a car door ding, these things happen all too often. You and your buddies are waiting for your turn in the lift line when some dude enters into the line a bit too fast and whacks into the back of your board. In some cases this will cause the board to chip and in extreme cases an impact with enough force may cause the edge to separate from the board. The easiest way to identify this type of damage is by the contact markings that are made from someone else's edges. This type of damage is not covered by manufacturer's warranty.

Trusnow Tip : Try to pay attention to the people around you. Your buddies and others close by are usually the culprits causing the problems. And if someone does nick up your board, take a deep breath, understand it for the accident that it was. Then, lightly file down any rough spots around effected area so that these do not peel further and serve to aggravate the problem.

Board-to-Object Impact

Damage to your snowboard is not always someone else's fault. Most of the time you, as the rider, need to face the music. You may find yourself out riding the backcountry on a warm spring day with slightly less than ideal snow cover. It is exactly these types of conditions when the rocks, normally covered by snow, seem to find their way to the surface or lie in wait just beneath. As you cruise along, the base of your board may impact these rocks. The result of this impact may be simple base gouges, edge bending, or a separation of your edges away from the board. Tell tail signs of this type of damage are detected by a scratch (or scratches) on the bottom leading to, or originating from, the affected area of the board. This is definitely an unfortunate mishap and one that all who have ventured into the backcountry or cut through some trees have incurred. However, this type of damage is not covered by manufacturer's warranty.

Trusnow Tip: Take your time and check out the line you're going to take before heading down. Know your snow depth and terrain! This is not only the safe route, but it is also the least costly way to ride. If you do bang up the board, see if your local shop can fix it up - you'd be surprised what a little epoxy and a set of clamps can take care of.

Rails, Boxes, and Natural Terrain

Freestyle snowboarding is a huge part of the today's riding scene. Rail riding is now commonplace and has become very popular. All riders should be aware that any time your board comes in contact with a solid structure of any kind, the manufacturer will not warranty any damage or wear to your board. Structures can cause serious damage to your board including: scratches, bending, denting, Rolling separating your edge on a rolling, or the edge completely separating from the board. rail or any object is commonly a result of not having your board totally centered on a rail when initially hitting it. Bending or denting your rail occurs by coming up short on a rail and slamming the edge of you board into the rail. This type of damage is not covered by manufacturer's warranty.

Trusnow Tip #1: Keep your eyes open. Watch out for trees, poles, mountain goats or any other objects that could damage your board.

Trusnow Tip #2: If your base takes a gouge, grab some P-tex and fill it in. And if your edges get scratched or worn, a file will work miracles.

"Nose-Dive" Nose Breaks

In this scenario, let's say that you're having a great day in the park. You decide to hit the big kicker and go for a corked 900. The only problem is that you miss the cork and bury the nose of the board into the top of the jump. In doing so the impact of your unplanned landing causes the nose or tail to flex backward; or in essence under itself. Structurally this is not the direction that a snowboard was designed to flex and this force will ultimately break it. If you bend the board in such a manner other than the designers had intended, the board will break. This type of damage is not covered by manufacturer's warranty.

Trusnow Tip: Know your limits and your landing. Your board is designed to flex a certain way and it's not backwards. Manufacturers won't warranty this type of break.

Intentional Abuse

Now we know that customers of The House would never do this, but it is widely known within the industry that some individuals will try to completely destroy their snowboards it in hopes of getting it covered under manufacturer warranty. This will not work. Breaking the board more than it had already been damaged is a common tactic used by some riders. This type of damage is not covered by manufacturer's warranty.

Trusnow Tip: Don't do it! Duh!

"The Boot Sheath" Anybody who has snowboarded knows that your back foot must be taken out of the binding when riding up on the lift. In doing so the weight of the board is put on your front foot and leg. What a pain, literally! The tension on your leg forces you to alleviate the pressure any way you can, and the easiest way is to rest your board on your back foot. Who knew that your back foot is nature's perfect board rest? When you do this however, you are sawing away at the top of your boot. Your board has a 90-degree metal edge that can easily cut through your boot. This type of damage is not covered by manufacturer's warranty.

Trusnow Tip: This wear on your back boot is the most common boot problem that manufacturers see. Trusnow, as well as every retailer out there, sells lace protectors that attach to your back boot to counteract this problem. However if you like to gamble with your $100+ boot by saving $4, a quick solution (until you come to your senses) is to put the toe of your back boot under the heel-cup of your rear binding. Either way you look at it, it's all about the lace protector.

* The information concerning warranty is for information purposes only. It does not create or imply a warranty separate from or in addition to the manufacturer's warranty. In all cases, the provisions of the manufacturer's warranty shall control the final decision.


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